Skip to main content

How can we help you?

Druva Documentation

How to collect the detailed job logs for CloudRanger



This article explains the procedure to collect detailed job logs for AWS Native Workload Job Details page.

Procedure title

  • On the DCP landing please click 3 vertical lines on the top left and then select Hybrid Workloads.


  • Go to Your organizations and select the required organization from the dropdown.


  • Once we select the Organization, we can see Jobs from the below options.


  • Select the required job type


  • Click on Id as show below


  • Click on the Step# where status message is failed


  • Now click on the Download button


  • If the log file is below 4.5 MB then you can directly send us by attaching it to the email or uploading via support portal on the case.
    • Else, Go to
    • Enter the case number in the Ticket Number field.
    • Click Choose File and add the compressed files to upload.
    • Click Upload.
    • Notify the support engineer about the logs uploaded through Portal by responding to the ongoing support ticket.
  • Was this article helpful?