Overview

This article explains the procedure to collect detailed job logs for AWS Native Workload Job Details page.

Procedure title

• On the DCP landing please click 3 vertical lines on the top left and then select Hybrid Workloads.

• Go to Your organizations and select the required organization from the dropdown.

• Once we select the Organization, we can see Jobs from the below options.

• Select the required job type

• Click on Id as show below

• Click on the Step# where status message is failed

• Now click on the Download button

• If the log file is below 4.5 MB then you can directly send us by attaching it to the email or uploading via support portal on the case.
  • Else, Go to https://upload.druva.com/.
  • Enter the case number in the Ticket Number field.
  • Click Choose File and add the compressed files to upload.
  • Click Upload.
  • Notify the support engineer about the logs uploaded through Portal by responding to the ongoing support ticket.