Druva CloudRanger
- How to
- How to access CloudRanger after losing your MFA device and being locked out of your account
- How to add an account member in CloudRanger
- How to add Organization member in CloudRanger
- How to associate elastic IPs detached after DR
- How to Backup an AWS EC2 Instance that has at least one Instance Store Volume
- How to change your password in Druva CloudRanger
- How to clone an environment in CloudRanger
- How to collect the detailed job logs for CloudRanger
- How to configure AWS to enable copying encrypted snapshots across accounts using CloudRanger
- How to configure Azure SSO with CloudRanger
- How to configure Okta SSO with CloudRanger
- How to configure SSO for CloudRanger existing customers using inSync or Phoenix or Both Phoenix and inSync.
- How to connect to VPC in a different region after DR
- How to create a new environment in CloudRanger
- How to disable an account in CloudRanger
- How to download an invoice in Druva CloudRanger
- How to enable or disable multi-factor authentication enforcement
- How to extend the retention for particular resources
- How to generate reports in CloudRanger
- How to perform CloudRanger sync operation
- How to create or update the CloudFormation stack
- How to remove an AWS account from CloudRanger
- How to remove CloudRanger roles and policies from AWS account
- How to remove Organization members in Druva CloudRanger
- How to restore RDS instances using CloudRanger
- How to set the Daily Auto Sync Time
- How to upgrade from Trial to Freemium plan
- How to view audit items in CloudRanger
- How to view status or details of a backup job and the server schedule
- Troubleshooting
- Adding Client Credentials fails with the Error 'Credential with this name already exists. Provide a unique name'
- AMI backups fail with instance does not have a volume attached at root error
- Backup of RDS instance fails when attempting over 100 manual snapshots
- Backup to Druva Cloud fails at the step "aws/monitor/btdcbackup" with the Error: "Failed to prepare backup sources"
- Cannot add resources to DR Plan
- Cloning an Environment in CloudRanger fails with: "One or more errors occurred: The maximum number of addresses has been reached - "The vpc 'vpc-111222333444' has dependencies and cannot be deleted."
- Cloning an Environment in CloudRanger fails with Error "The vpc 'vpc-aaabbb111222' has dependencies and cannot be deleted. Resource handler returned message: "Request limit exceeded"
- Copying images of EC2 BillingProduct codes to another AWS account fails
- Cross-Region Backup of RDS Database fails with the Error 'Option group rdsexample1-12345678901234567890 does not exist'
- Deleting an existing Environment in Druva CloudRanger fails with the Error: Cannot read property 'stack name' of null
- EC2 backups fail with AWS Tools for Windows PowerShell is not installed
- EC2 backups with VSS enabled fail in CloudRanger with the Error 'An error occurred in the SSM command. no AMI was created'
- EC2 backups with VSS enabled fail in CloudRanger with the Error 'You cannot call a method on a null-valued expression At C:\ProgramData\Amazon\SSM\InstanceData\...\document\orchestration\...\awsrunPowerShellScript\0.awsrunPowerShellScript script.ps1'
- EC2 Instance Backup fails in CloudRanger at the step 'aws/monitor/consistentinstancesnapshot'
- Executing the backup policy fails with error “No policy found with that id in this Organization”
- Failed to create a snapshot - SSMCommandInvocation - ExecutionTimedOut
- File-level search jobs fail with no default VPC for this user error
- FLS indexing jobs are failing with Instance terminated early error
- FLS Index Job fails in CloudRanger with the Error: "The instance configuration for this AWS Marketplace product is not supported. Please see the AWS Marketplace site for more information about supported instance types, region, and operating systems."
- How to increase the page size output result for the CloudRanger event API
- How to resolve if DR job fails with an error “Tag values may only contain unicode letters, digits, whitespace, or one of these symbols: . : / = - @",”
- Instance does not have an AMI within its timeframe
- Login Error Couldn’t complete your authentication request
- Manual and scheduled backup jobs are not running with cloud ranger
- Multi-Factor Authentication failure with invalid security token error
- RDS Database Backup fails in CloudRanger with the Error: Cannot create a snapshot because the database instance xxxyyyzzz is not currently in the available state. Retrying in 600 seconds
- Read only admin cannot enable MFA
- Restore of AMI not working as Private IP is not within the valid subnet range
- Restore of an EBS Volume as an instance gets stuck in the CloudRanger Console
- Rules Per Security Group Limit Exceeded
- Snapshot and instance names do not match
- Troubleshoot Archive to S3
- Unable to activate Windows license after restore as an instance from snapshot
- Unable to configure verification page
- Unable to create a snapshot as the database instance is not in available state
- Unable to generate reports on CloudRanger
- Unable to open files after restoring snapshots of Windows EC2 instance
- Unable to populate KMS keys for encrypted instances while trying to copy to secondary region
- Unable to power on the instance using server schedule
- Unable to specify Environment Mappings while creating a DR policy
- Unable to update CloudFormation stack "The specified bucket does not exist"
- Update of CloudFormation stack fails with error: "CloudRangerInitializeSNSProvisioner" - CREATE FAILED
- Updating CloudFormation stack gives error: CloudRangerInitializeSNSProvisioner
- User is blocked
- VPC Cloning fails
- Zapier Integration will not be fired due to the current plan
- FAQs and Reference Reads
- AWS configuration to enable cross-region copy of encrypted snapshots
- Execute Test vs Execute Failure of a DR Plan
- FAQs on Automated Disaster Recovery (ADR)
- FAQs on snapshots
- How are tagged resources recognized for backup in CloudRanger
- How CloudRanger ASG scheduling affects your Auto Scaling Group
- How is Amazon EBS snapshot billed when it is backed up by CloudRanger
- License Utilization FAQ
- SSO setup FAQs
- Status types of Organization or Account member