Skip to main content



How can we help you?


Druva Documentation

User is blocked

Heads up!

We've transitioned to a new documentation portal to serve you better. Access the latest content by clicking here.

This article applies to:

  • Product edition: CloudRanger

Problem description

User access to CloudRanger is blocked.



User has tried to log in using either a personal email (such as,,  or a public/commercial email domain. 


Use only a business email ID to log in to CloudRanger. Login with personal email IDs, such as,, and and public/commercial domain is blocked by CloudRanger.