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Druva Documentation

Failed to register Windows File Server agent on Phoenix Cloud after providing activation code

Problem description

Phoenix Management Console displays registration error during registration of Phoenix File Server Agent after providing the activation code.

Error displayed:  Error Registering Phoenix Server. Error: Internal error. (#100000001)

Cause

This issue might occur due to the Firewall enabled on the server. 

Resolution

Perform the following checks to isolate and resolve this issue:

  • Check if the token was copied correctly from the Phoenix Cloud server.
  • Check if you are using an old token which has expired. Check from Phoenix Cloud Server > Manage > Activation token list.
  • Review the firewall settings on the server where you have installed Phoenix Agent. 

To resolve this issue, make sure you have created a rule with *.druva.com for port 443 traffic for all Phoenix related communication.
This will help to register the server successfully and configure it for backup on Phoenix Cloud Server.

 

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