Cause

The system did not meet minimum requirements due to which restore is switched to Python. Cold snapshot restore is not supported with Python.

Traceback

1. Follow the instructions provided in the following link to obtain job logs.
2. Extract the logs and go to Phoenix<YYYYMMDD>_<timestamp>.log file to see the following traceback in the logs:

   [2021-06-11 14:17:43,081] [INFO] System Configuration: CPU cores: 2, Memory: 8.0 GB
   [2021-06-11 14:17:43,223] [INFO] Minimum requirement not met. Switching to default mode. 
   [2021-06-11 14:17:55,700] [ERROR] <Thread(Thread-6)> restore chunk encountered error: Internal error. (#100000001) (Error Code : PHOENIX1) :for VP_010.xls, with off 0, sz 5335552
   [2021-06-11 14:17:55,700] [ERROR] <Thread(Thread-6)> File 'VP_010.xls' could not be restored at '\\?\D:\restore\VP_010.xls'. Error: Internal error. (#100000001) (Error Code : PHOENIX1).
   [2021-06-11 14:17:56,262] [ERROR] <_MainThread(MainThread)> Error details : {'actual_error_code': None, 'traceback': 'Traceback (most recent call last):\n File "agents\\fileagent\\fileAgent.pyc", line 884, in process_restore_start\nSyncError: No files restored (#100000130) (Error Code : PHOENIX304)\n', 'error_code': 4294967600L, 'error_msg': ''}
   [2021-06-11 14:17:56,262] [ERROR] <_MainThread(MainThread)> Error <class 'inSyncLib.inSyncError.SyncError'>:No files restored (#100000130) (Error Code : PHOENIX304). Traceback -Traceback (most recent call last):
   File "agents\fileagent\fileAgent.pyc", line 884, in process_restore_start
   SyncError: No files restored (#100000130) (Error Code : PHOENIX304

See also

Support Matrix