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Druva Documentation

Restore completes with errors without recovering a single file

This article applies to Phoenix.

Problem description

inSync restore completes with the following status message:

Restore completed with errors. No file recovered.

Cause

No system or local administrator permission over the destination folder

Traceback

 
IOError: [Errno 13] Permission denied: u"\\\\?\\E:\\<Folder path>\<file>" 

IOError: [Errno 13] Permission denied: u"\\\\?\\E:\\<Folder path>\<file> "

Resolution

Since the logs suggest that the files were not restored due to permission issues:

  1. Download the psExec tool (https://technet.microsoft.com/en-us/.../dd443648.aspx)
  2. Open the command prompt and run the command:

    cd  %dir% \PSTools
    where %dir% is the directory where PsTools is downloaded.
  3. Open the command prompt in system context and run:

    PsExec.exe -i -s cmd 
  4. Parse to the destination folder from the command prompt opened with the system context.

    E:\ >  Cd “E:\<Destination folder path>
  5. Create a test file through echo or copy con command.
    If the output displays access denied, it proves that the destination folder has insufficient system or administrator permission.
  6. Fix the permission issue as a server administrator by adding the system or the local administrator permission to the destination folder.