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Druva Documentation

Oracle Phoenix Store activation fails with the error: Phoenix1

This article applies to:

  • OS: Ubuntu minimal
  • Product edition: Phoenix

Problem description

Oracle Phoenix store activation fails with the below error:

Error Number: PHOENIX1

Error Description: Error registering Phoenix Server. Error: Internal error. (#100000001) (Error Code: PHOENIX1)

Cause

This error occurs due to NTP being missing from the Ubuntu minimal installation.

Traceback

Traceback from main_service.log shows:

 [2019-04-05 18:51:33,491] [ERROR] Error <type 'exceptions.NameError'>:global name 'inSyncConfig' is not defined. Traceback -Traceback (most recent call last):
 File "inSyncLib/inSyncRPCServer.py", line 97, in call_method
 File "inSyncLib/inSyncRPCBase.py", line 1115, in call_method
 File "roboCRoutines.py", line 127, in activate
 File "roboCRoutines.py", line 162, in oracle_activate
 File "roboLib/roboUtils.py", line 341, in self_timezone
 File "roboLib/roboUtils.py", line 378, in read_phoenix_config_timezone
NameError: global name 'inSyncConfig' is not defined

Resolution

 

Run apt-get install NTP to install and configure the timezone. Once NTP is installed and configured, run the activation again.