Phoenix Agent activation fails with Phoenix1 - global name SyncLog is not defined
Problem description
Phoenix Agent activation fails with Phoenix1 - global name 'SyncLog' is not defined. Phoenix agent activation through the Phoenix agent icon on the desktop shows the following error:
Main_service.log file shows the following error events:
Cause
You may run into the activation failure if the time and date settings on the source server are incorrect. If we check the time with the following command, it may show the correct settings. However, the settings on the UI may differ, OR there may be an actual difference in the time.
Resolution
Correct the time and date settings from UI as shown below.
Rerun the activation after correcting the date and time settings. It should be successful now.
