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App aware backup completes successfully with the error The guest operations agent is out of date

 

Problem description


App aware backup completes successfully with the error The guest operations agent is out of date.

Cause

The backup can fail with this error if the VMware tools are out of date.

Traceback

  1. Follow the instructions in the Logs article and download the job logs.
  2. Extract the logs and go through the Phoenix<YYYY/MM/DD>-<timestamp>.log to determine if the following error is observed.

    [2020-06-23 23:06:32,161] [ERROR] Error <class 'pyVmomi.VmomiSupport.vim.fault.GuestComponentsOutOfDate'>:(vim.fault.GuestComponentsOutOfDate) {

       dynamicType = <unset>,

       dynamicProperty = (vmodl.DynamicProperty) [],

       msg = 'The guest operations agent is out of date.',

       faultCause = <unset>,

       faultMessage = (vmodl.LocalizableMessage) []

    }. Traceback -Traceback (most recent call last):

      File "agents/vmware/vmwareAgent.py", line 2776, in init_backup

      File "agents/vmware/vmwareAgent.py", line 2983, in check_vm_credential

      File "agents/vmware/guest_os_utils.py", line 169, in is_credential_valid

      File "pyVmomi/VmomiSupport.py", line 575, in <lambda>

      File "pyVmomi/VmomiSupport.py", line 381, in _InvokeMethod

      File "pyVmomi/SoapAdapter.py", line 1370, in InvokeMethod

    vim.fault.GuestComponentsOutOfDate: (vim.fault.GuestComponentsOutOfDate) {

       dynamicType = <unset>,

       dynamicProperty = (vmodl.DynamicProperty) [],

       msg = 'The guest operations agent is out of date.',

       faultCause = <unset>,

       faultMessage = (vmodl.LocalizableMessage) []

    }

Resolution

Update the VMtools to the latest available version.

Verification

Retry the app-aware backup job once the VMtools are up to date .