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Druva Documentation

SQL App aware backup completes successfully with the error VM credential is invalid

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Problem description


App aware backup completes successfully with the error VM credential is invalid.

Cause

You receive this error when the credentials for the virtual machine in the credential store are invalid.

Traceback

  1. Follow the instructions in the Logs article, and download the job logs.
  2. Extract the logs and open the Phoenix<YYYY/MM/DD>-<timestamp>.log. Check if the log has the following excerpt:

    [2020-06-30 09:18:33,096] [ERROR] Credential is Invalid (vim.fault.InvalidGuestLogin) {
       dynamicType = <unset>,
       dynamicProperty = (vmodl.DynamicProperty) [],
       msg = 'Failed to authenticate with the guest operating system using the supplied credentials.',
       faultCause = <unset>,
       faultMessage = (vmodl.LocalizableMessage) []
    }
    [2020-06-30 09:18:33,098] [ERROR] SyncError: VM Credential is Invalid
    [2020-06-30 09:18:33,128] [WARNING] Error occurred while verifying VM credential 4295032855 VM Credential is Invalid: 10.22.5.193. Application aware backup would have just VM backup and would complete with Successful with errors

Resolution

Update the credential for the virtual machine in the credential store and ensure that it can be accessed using those credentials.

To Update the Credentials

Verification

Retry the backup after updating the virtual machine credentials. The backup should be successful with valid credentials.