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Druva Documentation

VMware proxy upgrade fails from the Phoenix console

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Problem description

The VMware proxy upgrade fails


Issue with RPM package on the proxy


Check the PhoenixUpgrade.log on the proxy in /Var/Log/Phoenix/VMWARE folder. Error message 
[2023-04-04 16:29:50,169] [WARNING] upgrader_utils: Unable uninstall pkg. No installed pkg found on machine


  1. Run the below command on the proxy and check for the error message 
    rpm -qa | grep -i druva
    error: cannot open Packages database in /var/lib/rpm
    Error: rpmdb open failed
  2. Follow the steps to rebuild the RPM 
    mv /var/lib/rpm/__db* /tmp
    yum clean all
    yum update
    Should complete successfully
  3. Run rpm -qa | grep -i druva and it should list installed package
  4. Upgrade the proxy from the Phoenix console
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