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Druva Documentation

How to enable debug logging for Phoenix on Windows Server

Overview

This article explains the procedure to enable debug logging for Phoenix on a Windows Server.

Procedure

  1. Open Services console and stop Druva Phoenix Agent Client Service. 
  2. Open Task Manager and kill all Druva or Phoenix related processes.
  3. Navigate to C:\ProgramData\Phoenix\FS. ProgramData is a hidden folder in Windows. To access ProgramData, perform the following tasks:
    1. In Windows Search, search for File Explorer Options.
    2. In the File Explorer options, go to the View tab.
    3. In the Advanced Settings section, under Files and Folders, click Hidden files and foldersShow hidden files, folders, and drives.
    4. Click Apply and then click OK

ProgramData.PNG
You should now find ProgramData under the C: drive in File Explorer.

  1. Take a backup of Phoenix.cfg from C:\ProgramData\Phoenix\FS
  2. Open Phoenix.cfg file in notepad. 
  3. Look for DEBUGLEVEL flag and change the value from DEBUGLEVEL = 0 to DEBUGLEVEL = 9.  Ensure you save the changes.
  4. Start Phoenix Agent Client Service and initiate a backup/restore job.  This will enable debug mode logging for Phoenix agent and will help our Druva Technical Support Team with detailed information. After the job finishes/terminates, zip and upload following files to the case.
  5. Zip the C:\ProgramData\Phoenix\FS\logs folder.

Note: The  logs folder is located at the following location: C:\ProgramData\Phoenix\<workload>. For example:

  • C:\ProgramData\Phoenix\FS\
  • C:\ProgramData\Phoenix\HyperV\
  • C:\ProgramData\Phoenix\NAS\
  • C:\ProgramData\Phoenix\SQL\
  1. Phoenix.cfg from C:\ProgramData\Phoenix\FS\Phoenix.cfg.
  2. Windows Application and System event logs in .evt or .evtx format.