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Druva Documentation

How to enable debug logging for Phoenix on Linux Server


This article explains the procedure to enable debug logging for Phoenix on a Linux Server.


1. Open terminal with Admin rights and kill Phoenix Agent service.
2. Browse to /etc/Phoenix and take backup of Phoenix.cfg
3. Open Phoenix.cfg in VI editor and change value of DEBUGLEVEL = 0 to DEBUGLEVEL = 9. Save-Quit the changes.
4. Start Phoenix Agent Client Service and initiate a backup/restore job. 

This will enable debug mode logging for Phoenix agent and will help our Druva Technical Support Team with detailed information. After the job finishes/terminates, zip and upload following files to the case:

1. Zip of /var/log/Phoenix folder.
2. Phoenix.cfg from /etc/Phoenix