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Druva Documentation

Error 1935 during Phoenix Agent installation

This article applies to:

  • OS: Windows
  • Product edition: Phoenix

Problem description

The following error is displayed during the installation of Phoenix Agent.

Error 1935. An error occurred during the installation of assembly 'policy.9.0.Microsoft.VC90.CRT,version="9.0.21022.8",publicKeyToken="",processorArchitecture="amd64";,type="win32-policy".

Cause

This issue is caused by Msiinstaller due to one of the following reasons:

  • Pending reboot
  • Incomplete installed updates
  • Broken .Net Framework or VC++ Redistributable

Resolution

Remove all the Microsoft Visual C++ Redistributable packages and install the latest Microsoft Visual C++ 2010 Redistributable Package.

All versions of Microsoft VC++ applications must be removed (uninstalled) from the system to perform the steps provided below.  Ensure none of the third-party applications are impacted due to this action. Druva recommends involving the OS team during this activity.

Steps to remove the Microsoft Visual C++ Redistributable packages:

  1. Launch the Add/Remove Programs window from Control Panel on the Windows system.
  2. Locate Microsoft VC++ applications and uninstall all of them separately.
  3. Restart the system.

To install the latest Microsoft Visual C++ 2010 Redistributable Package, access the following link:

https://support.microsoft.com/en-in/...al-c-downloads