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Druva Documentation

Phoenix agent installation error: Another installation is in progress

This article applies to:

  • OS: Windows
  • Product edition: Phoenix

Problem description

The Phoenix client installation on the Windows server fails with an MSI (Microsoft Installer) installer error: Another installation is in progress.

Cause

The Phoenix client installation on the Windows server fails due to the occurrence of a general MSI install error: Error 1500.

This error occurs due to the following reasons:

  • If you attempt to run two MSI-based installers simultaneously. The MSI engine does not allow two installers to run simultaneously.
  • The in-progress key left behind if an earlier installation attempt is canceled forcibly through the Task Manager (Ctrl+Alt+Del) during the transaction or the installation process.

Traceback

Log Name: Application 

Source: MsiInstaller 

Date: 8/7/2019 12:08:27 PM 

Event ID: 11500 

Task Category: None 

Level: Error 

Keywords: Classic 

User: druva\Anky 

Computer: XXXX.domain.com 

Description: Product: Druva Phoenix Agent 4.8.4 -- Error 1500. Another installation is in progress. You must complete that installation before continuing this one.

Resolution

To resolve this error, perform the following steps:

  1. Fix the issues that block programs from being installed or removed.
    The Program Install and Uninstall troubleshooter helps you to automatically repair issues when you are blocked from installing or removing programs. It also fixes the corrupted registry keys. For more information, see the article.
  2. Repair the Windows Installer services on the 64-bit OS.
    Perform the following steps to repair the Windows Installer service on a 64-bit OS:
    1. Click on the Start menu, choose Run, type cmd, and click OK.
    2. Run the following command:
      %windir%\system32\msiexec.exe /unregister
    3. Run the following command:
      windir%\syswow64\msiexec.exe /unregister
    4. Run the following command:
      %windir%\system32\msiexec.exe /regserver
    5. Run the following command:
      windir%\syswow64\msiexec.exe /regserver
    6. Restart the computer.
  3. Reboot the OS
    1. Stop or remove all MSI installers from the Task Manager.
    2. Reboot the server.