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Druva Documentation

Non-synced data resides on Phoenix CloudCache

This article applies to:

  • Product edition: Phoenix

Problem description

Non-synched (unsynched) data is found residing on CloudCache. The causes and resolutions for this issue are explained below.

Cause: Incorrect sync schedule and bandwidth setting

Resolution

Adjust the bandwidth of the CloudCache sync schedule so that all the data is flushed to the cloud.  If the bandwidth is low, CloudCache takes a long time to sync data to the cloud.

Cause: New data is added to the cloud

Resolution

  • Check if there was any new server or backup set added to the CloudCache.
  • Check the schedule of the sync operation. The more frequent you set the schedule, it would sync the data quicker.

Cause: CloudCache server is unable to connect to Phoenix Cloud

Resolution

Cause: Corrupt CloudCache disk or an I/O issue

Resolution

  • If the backup to CloudCache is failing or if there is a read operation failure, check the disk consistency by reviewing the Application and System Event logs.
  • Review the errors related to disk failures and check with the system administrator on this issue.
  • Also get in touch with Druva Support to review this information further.