VMware backups fails with error code PHOENIX127
Problem description
VMware backups fail with error code PHOENIX127.
Cause
The Phoenix process on the Druva Phoenix backup proxy is unresponsive.
Traceback
The main_service.log in the /var/log/Phoenix folder on the Druva Phoenix backup proxy displays the following error:
[2019-08-15 12:27:03,233] [ERROR] <_MainThread(MainThread)> Error <class 'inSyncLib.inSyncError.SyncError'>:[customerid:0001 siteid:3186] Job id 161 already completed with status 5 (#10000007f) (Error Code : PHOENIX127)
Resolution
- Identify the unresponsive Phoenix process ID. Run the following command:
ps -ef| grep Phoenix - Kill the specific Phoenix process ID. Run the following command:
Kill -9 <PID> - Restart the Phoenix service. Run the following command:
/etc/init.d/Phoenix stop
/etc/init.d/Phoenix start
OR
Reboot the backup proxy server.