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VMware backups fails with error code PHOENIX127

 

Problem description

VMware backups fail with error code PHOENIX127.

Cause

The Phoenix process on the Druva Phoenix backup proxy is unresponsive.

Traceback

The  main_service.log in the /var/log/Phoenix folder on the Druva Phoenix backup proxy displays the following error:

[2019-08-15 12:27:03,233] [ERROR] <_MainThread(MainThread)> Error <class 'inSyncLib.inSyncError.SyncError'>:[customerid:0001 siteid:3186] Job id 161 already completed with status 5 (#10000007f) (Error Code : PHOENIX127)

Resolution

  1. Identify the unresponsive Phoenix process ID. Run the following command:  
    ps -ef| grep Phoenix
  2. Kill the specific Phoenix process ID. Run the following command: 
    Kill -9 <PID>
  3. Restart the Phoenix service. Run the following command:
    /etc/init.d/Phoenix stop  
    /etc/init.d/Phoenix start


    OR

    Reboot the backup proxy server.