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Backup and restore from Windows CloudCache fails with - An attempt was made to access a socket in a way forbidden by its access permissions

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Title 

Backup and restore from Windows CloudCache fails with - An attempt was made to access a socket in a way forbidden by its access permissions

 

Problem description

  • After installing the Windows CloudCache server, it is registered with Phoenix Cloud and the rest of the configuration is completed.  

  • The Phoenix Management Console displays the Windows Windows CloudCache server as connected, but data fails to sync to the Windows CloudCache server. 

  • Backup and restore from Windows CloudCache fails.

  • The error  -  An attempt was made to access a socket in a way forbidden by its access permissions - indicates the Windows CloudCache server process cannot bind to port 443.

 

Traceback

"error: [Errno 10013] An attempt was made to access a socket in a way forbidden by its access permissions"

 

Solution

  • Find out which applications are using the port 443.

netstat -abno >>C:\Output.txt

                 TCP    192.168.43.121:10866   3.108.125.57:443       ESTABLISHED     14524

                 [slack.exe]

                TCP    192.168.43.121:14644   54.173.127.11:443      ESTABLISHED     14692

                [chrome.exe]

  • To resolve this scenario, either block the other services from listening to the TCP 443 port or build another CC server by installing the CloudCache Agent msi.

  • This mainly happens if IIS( Internet Information Services) service is installed on the server, remove the service if it is not being used.

  1. Click Start, Settings, Control Panel, Administrative Tools. 

  2. Open Services. 

  3. Right-click on the IIS Admin Service and select Stop, Start, or Restart.

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