Skip to main content
Druva Documentation

VMware backup fails with 503 Service Unavailable and error Internal 65535

 

Problem description

VMware backup fails with the following error:

Internal 65535 ( '503 Service Unavailable ).

Not able to login to vCenter Server using the vSphere Web Client.

Cause

This error may occur due to one of the following reasons:

  • The vCenter server is down because of maintenance.
  • The reverse proxy service on vCenter server is down.
  • The vSphere web client service is down.
  • Misconfigured firewall settings.
  • Certificate expired.

Traceback

PHOENIX

/var/log/Phoenix/VMWARE/<backupsetID>

[2020-05-10 23:27:00,870] [INFO] vSphereCredManager: [username] : [administrator@vsphere.local]

[2020-05-10 23:27:00,871] [INFO] vSphereCredManager: [is_vmc] : [False]

[2020-05-10 23:27:00,871] [INFO] vSphereCredManager: [old_fqdn] : [esx-master2.Druva.com]

[2020-05-10 23:27:00,871] [INFO] vSphereCredManager: [new_fqdn] : [esx-master2.Druva.com]

[2020-05-10 23:27:00,871] [INFO] vSphereCredManager: [port] : [443]

[2020-05-10 23:27:00,871] [INFO] Credential found for fqdn [esx-master2.Druva.com] are : username = administrator@vsphere.local

[2020-05-10 23:27:00,883] [INFO] Error in opening connection

[2020-05-10 23:27:00,883] [ERROR] Failed to get backup proxy details.

[2020-05-10 23:27:00,884] [ERROR] Error <class 'pyVmomi.VmomiSupport.vim.fault.HostConnectFault'>:(vim.fault.HostConnectFault) {

dynamicType = <unset>,

dynamicProperty = (vmodl.DynamicProperty) [],

msg = '503 Service Unavailable (Failed to connect to endpoint: [N7Vmacore4Http16LocalServiceSpecE:0x000055606b4e8620] _serverNamespace = /sdk action = Allow _port = 8085)',

faultCause = <unset>,

VPXD.log

location /var/log/vmware/vpx/vpxd.log

<YYYY-DD-MM>< TIME> [03992 error 'HttpConnectionPool-000001'] [ConnectComplete] Connect failed to <cs p:0000000008165ed0, TCP:vc.Druva:7444>; cnx: (null), error: class Vmacore::Ssl::SSLVerifyException(SSL Exception: Verification parameters:

--> PeerThumbprint: 39:D4:04:4A:FB:AC:8E:05:EC:45:22:81:3F:45:28:44:4C:C7:25:DF

--> ExpectedThumbprint:

--> ExpectedPeerName: vc.domain.com

--> The remote host certificate has these problems:

-->

--> * certificate has expired)

Resolution

  • Was this article helpful?