MS SQL VM Servers not visible in Phoenix Console
Problem description:
Virtual Machine is not visible on the Phoenix Management Console due to the Clone VM.
Issue Scenario:
Original VM: Test1
Clone VM: Test2
SQL Instance Training is in Test2 VM.
Windows/Linux Servers: Test1 is available under registered servers
MS-SQL Servers: SQL Instance Training is displayed with server as Test1
Cause:
The original file server machine and the cloned virtual machine coexist in your environment.
Solution
Original server
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Login to original server
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Stop the Druva Phoenix Agent Services.
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Rename the directory from C:\ProgramData\Phoenix to C:\ProgramData\Phoenix_old
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Start the Druva Phoenix Agent Services.
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Open the Druva Client on server desktop
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Log in to the Phoenix Management Console.
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On the menu bar, click All Organizations, and then select the organization that has the server to be re-registered.
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On the menu bar, click Protect > Windows/Linux servers.
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On the Registered Servers page, click the server that needs to be re-registered to view the server details.
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On the server details page, click more options, and then click Re-Register Server.
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In the Re-Register Server dialog box, click Proceed.
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Click Copy Command to copy the activation command
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Got to point 5 and paste the activation token
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Server will be re-registered with a new activation token.
Clone server
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Login to clone server
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Stop the Druva Phoenix Agent Services.
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Rename the directory from C:\ProgramData\Phoenix to C:\ProgramData\Phoenix_old
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Start the Druva Phoenix Agent Services.
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Open the Druva Client on server desktop
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Log in to the Phoenix Management Console.
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On the menu bar, click All Organizations, and then select the organization that has the server to be re-registered.
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On the menu bar, click Protect > Windows/Linux servers.
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Click Register New Server.
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Proceed to the Activate Server for Backup section.
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Under the Activation Token section, if there aren't any existing tokens, a Default Activation Token is generated. This token is valid for 25 servers and for 7 days. If this token has expired, click Generate New Token. In the Generate Token dialog box, enter the following details, and then click Generate.
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In the Generate Token window, you can copy the generated token by clicking the Copy Token icon. Click Done.
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Got to point 5 and paste the activation token
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Server will be registered with a new activation token.
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Clone Server visible in Phoenix Management Console.