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Druva Phoenix Oracle PBS shows disconnected on the Phoenix console after the reboot

Problem description

  • Oracle PBS server shows disconnected on the Phoenix console after reboot.
  • Command #ps -ef | grep -i Phoenix shows only 1 search process, this means the service PBS Backupstore is not running.


Format change\Spaces found in the /etc/exports file.


Main_Service.log shows

[INFO] Failed to poll REST Server. Retrying in 5 seconds...
[ERROR] Error <class 'requests.exceptions.ConnectionError'>:HTTPConnectionPool(host='', port=9090): Max retries exceeded with url: /druva-phoenix/v1/hello (Caused by NewConnectionError('<urllib3.connection.HTTPConnection object at 0x7fd85f79e850>: Failed to establish a new connection: [Errno 111] Connection refused',)). Traceback -Traceback (most recent call last):
File "", line 61, in wait_for_export_service
[ERROR] Failed to start Export Service REST Server. Aborting Phoenix Oracle Client.


AttributeError: 'NoneType' object has no attribute 'group'

[INFO] Pool Name:Phoenix, Pool path:/Phoenix, mounts base path:/mnt/uploads, restores_base_path:/mnt/restores

 Initializing FSID manager...


Remove the unwanted spaces from the /etc/exports file and restart the PhoenixBackupStore service.

Steps to remove the spaces from  /etc/exports file.

  • Make a copy of the file.

cp /etc/exports /etc/exports_orig

check if a new backup file is created /etc/exports_orig

If not, then create it first.

  • Run the below commands to find and replace the spaces.

# sed "/^\//s/ [ ]*/ /g" /etc/exports

If the above commands run fine, only then run below command.

# sed -i "/^\//s/ [ ]*/ /g" /etc/exports

  • Restart the PBS store Service.

# service PhoenixBackupStore restart   

Once the above steps are done, you will see the PhoenixBackupStore service running and the client will show connected on the Phoenix console.