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Druva Documentation

VM jobs get queued due to disconnected Backup Proxy status on Phoenix Console

Problem description

VM jobs get queued because the Backup Proxy status shows 'Not Connected' no Phoenix Console.

Cause

The issue occurs when the ESX/vCenter credentials are changed but are not updated on the Backup Proxy. You can log on to the Backup Proxy and check the following log file to verify the change in credentials.

/var/log/Phoenix/vCenterCred.log

Traceback

[INFO] Credential found for fqdn [vCenterFQDN.root.local] are : username = domainnname\username
[INFO] Error in opening connection
[ERROR] Error <class 'pyVmomi.VmomiSupport.vim.fault.InvalidLogin'>:(vim.fault.InvalidLogin) {
dynamicType = <unset>,
dynamicProperty = (vmodl.DynamicProperty) [],
msg = 'Cannot complete login due to an incorrect user name or password.',

Resolution

Ensure that the credentials required to log on to vCenter and Backup Proxy are same. If the vCenter credentials were updated, then update the same on Backup Proxy.

To update credentials on Backup Proxy:

  1. Ensure there are no VM jobs running or queued on the Phoenix Console.
  2. Go to Phoenix Backup Proxy Virtual Machine on vSphere Web Client or vSphere Client.
  3. Right-click on the Backup Proxy VM and shut down the VM.
  4. When the machine is completely powered off, again right-click on the VM and select Edit Settings.
  5. In Edit settings, go to vApp tab select properties.
  6. Update username credentials and click OK.
  7. Once you have updated the credentials, restart the VM.

If your Backup Proxy is installed on a standalone ESX server:

  1. Log on to the Backup Proxy via Putty session.
  2. Enter the command - ProxyConf.
  3. Select the cloud type you are using for Phoenix.
  4. Choose option 3 to update the credentials for ESX on Backup Proxy.
  5. Provide the appropriate ESX Host Name or IP address and root login credentials.
  6. Choose option 7 to exit from ProxyConf settings.
    The Backup Proxy status changes to connected on Phoenix Console and a new backup is initiated.