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Druva Documentation

Backup Proxy activation fails while fetching the UUID

This article applies to:

  • OS: Backup proxy activation
  • Product edition: Phoenix

Problem description

Backup Proxy activation fails while fetching the UUID. The  main_service logs inside /var/log/Phoenix displaying the error mentioned under the Traceback section. 

Cause

The activation fails when the backup proxy fails to fetch its UUID from the ESXi host

Traceback

{snippet}
[2018-09-04 20:20:06,709] [INFO] Credential found for fqdn [192.168.52.34] are : username = root
[2018-09-04 20:20:06,808] [ERROR] Error <type 'exceptions.Exception'>:vm-mor is not found for uuid: 422aa4f8-7dc2-7543-3a6b-39f6f7b54277. Traceback -Traceback (most recent call last):
File "roboCRoutines.py", line 242, in vmware_activate
File "roboVmUtil.py", line 291, in get_vm_detail
File "roboVmUtil.py", line 147, in get_bkproxy_mor_by_uuid
Exception: vm-mor is not found for uuid: 422aa4f8-7dc2-7543-3a6b-39f6f7b5427
snippet}

Resolution

Verify if the IP address used by the backup proxy to access the ESXi host to fetch the UUID is correct. If the IP has changed or is incorrect,  use the correct IP/QDN of the standalone ESXi host and retry the backup proxy activation.