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Druva Documentation

VMware file-level restore fails with the error - Failed to browse the guest VM

 

Problem description


VMware file-level restores fail. Browsing the target location fails with the error Failed to browse the guest VM. Error: Cannot proceed with restore operations. VMware Tools not present in the selected VM.

Cause

You may run into this error while performing a VMware file-level restore (FLR) as you navigate to Configured VMs > select a VM > Restore > VM Restore > Data Restore > Files & Folders > Select the volume > Restore > Restore to Virtual Machine > Restore to original VM. Under the Restore to original VM section, you enter the guest OS credentials and then click Browse. The browse fails and returns the error Failed to browse the guest VM. Error: Cannot proceed with restore operations. VMware Tools not present in the selected VM. You may run into this issue if VMware Tools are not installed on the VM where you want to restore the files or are not functioning correctly. 

VM browse.png

Resolution

Install VMware Tools on the VM if they are not installed. Reinstall VMware tools if they exist and retry the restore.

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