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Druva Documentation

Event ID - 12289 during backup due to floppy drive

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This article applies to Phoenix Cloud.

Problem description

The following event is logged every time Phoenix triggers a backup.

Computer: [<Computer name>] 
Monitor: [Event Log Errors] 
* Event Time: 12 Mar 2018 12:12:04 PM 
* Source: VSS 
* Event Log: Application 
* Type: Error 
* Event ID: 12289 
* Event User: N/A 
* Volume Shadow Copy Service error: Unexpected error DeviceIoControl( 
\?\fdc#generic_floppy_drive#6&2bc13940&0&0#{53f5630d-b6bf-11d0-94f2-00a0c91efb8b} - 00000000000003E8,0x00560000,0000000000000000,0,0000006443F002A0,4096,[0]). 
hr = 0x80070001, Incorrect function. 

Exposing Recovered Volumes 
Locating shadow-copy LUNs 
PostSnapshot Event 
Executing Asynchronous Operation 

Device: \\?\fdc#generic_floppy_drive#6&2bc13940&0&0#{53f5630d-b6bf-11d0-94f2-00a0c91efb8b} 

Examining Detected Volume: Existing - \\?\fdc#generic_floppy_drive#6&2bc13940&0&0#{53f5630d-b6bf-11d0-94f2-00a0c91efb8b} 

Execution Context: Provider 
Provider Name: VMware Snapshot Provider 
Provider Version: 1.0.0 
Provider ID: {564d7761-7265-2056-5353-2050726f7669} 
Current State: DoSnapshotSet 


This occurs when the virtual machine drives are queried to determine which are eligible for snapshots, and the floppy drive is not eligible.


Disable the Floppy Drive (Legacy Diskette) from the BIOS.

You can ignore this event as it does not affect the snapshot process.

See also

Reference article: