Enable debug logging

1. Login to the Phoenix Oracle Backup Store Server
2. Open the terminal with Admin rights and Stop the Phoenix Agent service using the command:
   
   /etc/init.d/PhoenixBackupStore stop
3. Verify if any Phoenix processes are still running. If any process is still found running, kill the process with the following command:
   
   ps -ef| grep -i Phoenix
Kill -9 <process id>
    
4. Browse to /etc/Phoenix/ORACLE/Phoenix.cfg and take backup of Phoenix.cfg.
5. Open Phoenix.cfg in VI editor and change value of DEBUGLEVEL = 0 to DEBUGLEVEL = 9.
6. Save-Quit the changes.
7. Start Phoenix Agent Client Service and initiate a backup/restore job.
   
   /etc/init.d/PhoenixBackupStore start

Disable debug logging

1. Login to the Phoenix Oracle Backup Store Server.
2. Open terminal with Admin rights and Stop the Phoenix Agent service using the command:
   
   /etc/init.d/PhoenixBackupStore stop
3. Verify if any Phoenix processes are still running.If any process is still found running, kill the process with the following command:
   
   ps -ef| grep -i Phoenix
Kill -9 <process id>
4. Browse to /etc/Phoenix/ORACLE/Phoenix.cfg and take backup of Phoenix.cfg.
5. Open Phoenix.cfg in VI editor and change value of DEBUGLEVEL = 9 back to DEBUGLEVEL = 0.
6. Save-Quit the changes.
7. Start Phoenix Agent Client Service and initiate a backup/restore job.
   
   /etc/init.d/PhoenixBackupStore start

Upload files

After the job completes or terminates, zip and upload following files to the case:

• Zip of /var/log/Phoenix/ORACLE for Phoenix Backup Store logs.
• RMAN logs from the location: /var/log/Phoenix/ORACLE/backup/<backupset_id>
• System logs from /var/log/syslog.
• Job logs of the failed or terminated job.