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Druva Documentation

How to enable or disable debug logging for Phoenix CloudCache

This article applies to:

  • OS: Windows
  • Product edition: Phoenix

Overview

This article describes the procedure to enable and disable debug logging for Phoenix CloudCache. Ensure there are no backup or restore jobs scheduled to run from CloudCache while performing the below steps. It is mandatory to cancel all jobs that are pointed to CloudCache for any tasks.

Enable debug logging for a CloudCache

  1. Open Services console and stop Druva Phoenix Cache Server service.

  2. Open Task Manager and kill all Druva or Phoenix related processes.

  3. Take a backup of PhoenixCloudCache.cfg from  C:\ProgramData\PhoenixCloudCache

  4. Open PhoenixCloudCache.cfg file in Notepad.

  5. Look for DEBUGLEVEL flag and change the value from DEBUGLEVEL = 0 to DEBUGLEVEL = 9. 

  6. Save the changes.

  7. Start Druva Phoenix Cache Server service and initiate the backup/restore job.

 Open Services console and stop Druva Phoenix Cache Server service.

  1. Open Task Manager and kill all Druva or Phoenix related processes.

  2. Take a backup of PhoenixCloudCache.cfg from  C:\ProgramData\PhoenixCloudCache

  3. Open PhoenixCloudCache.cfg file in Notepad.

  4. Look for DEBUGLEVEL flag and change the value from DEBUGLEVEL = 9 to DEBUGLEVEL = 0. 

  5. Save the changes.

  6. Start Druva Phoenix Cache Server service and initiate the backup/restore job.

After the job completes or terminates, zip and upload the following files to the case:

  • Zip of C:\ProgramData\PhoenixCloudCache folder.

  • Windows Application and System event logs in .evt or .evtx format.

  • Job logs of the failed or terminated job.