Enable debug logging

• Login into the AWS proxy with user name "centos" and press enter when prompted for a password.
  •  Go to the AWS Console > EC2 Console.
  • From the IPV4 Public IP field, copy the proxy server IP.
  • From the Key pair name field, see the key pair associated with the proxy server.
  • Using an SSH client (for example, Putty), connect to the proxy server. 
  • Specify the hostname or IP. 
  • Provide the key pair you had associated with the proxy server.
  • Login with default username (for centos proxy use username as "centos" or for ubuntu proxy use username as "ubuntu")and press enter when prompted for a password.
• Elevate to root by running the following command:
  
  sudo su -
• Open the terminal with admin rights and stop the Phoenix Agent service using the following command:
  
  /etc/init.d/Phoenix stop
• Verify if any Phoenix processes are still running. If any process is still found running, kill the process with the following command:
  
  ps -ef| grep -i Phoenix
Kill -9 <process id>
   
• Browse to /etc/Phoenix/DR/Phoenix.cfg and take backup of the Phoenix.cfg file.
• Edit Phoenix.cfg file using vi editor using below command:

vi Phoenix.cfg 

Type ‘ i ‘ to activate insert mode 

Change the value of DEBUGLEVEL from 0 to 9.

Type esc key followed by :wq to save and exit file.

Verify if value of Debug Level has changed to 9 using below command

cat Phoenix.cfg

• Save-Quit the changes.
• Start Phoenix Agent Client Service and initiate a backup/restore job.

/etc/init.d/Phoenix start

• Trigger the backup/restore job.

Disable debug logging

• Login into the AWS proxy with user name "centos" and press enter when prompted for a password.
  •  Go to the AWS Console > EC2 Console.
  • From the IPV4 Public IP field, copy the proxy server IP.
  • From the Key pair name field, see the key pair associated with the proxy server.
  • Using an SSH client (for example, Putty), connect to the proxy server. 
  • Specify the hostname or IP. 
  • Provide the key pair you had associated with the proxy server.
  • Login with default username (for centos proxy use username as "centos" or for ubuntu proxy use username as "ubuntu")and press enter when prompted for a password.
• Elevate to root by running the following command:
  
  sudo su -
• Open the terminal with admin rights and stop the Phoenix Agent service using the following command:
  
  /etc/init.d/Phoenix stop
• Verify if any Phoenix processes are still running. If any process is still found running, kill the process with the following command:
  
  ps -ef| grep -i Phoenix
Kill -9 <process id>
   
• Browse to /etc/Phoenix/DR/Phoenix.cfg and take backup of the Phoenix.cfg file.
• Edit Phoenix.cfg file using vi editor using below command:

vi Phoenix.cfg 

Type ‘ i ‘ to activate insert mode 

Change the value of DEBUGLEVEL from 9 to 0.

Type esc key followed by :wq to save and exit file.

• Verify if value of Debug Level has changed to 0 using below command

cat Phoenix.cfg

• Save-Quit the changes.
• Start Phoenix Agent Client Service and initiate a backup/restore job.

/etc/init.d/Phoenix start

• Trigger the backup/restore job.

Upload files

After the job finishes or terminates, zip and upload following files to the case:

• Zip of /var/log/Phoenix from the AWS proxy.
• System logs from the AWS proxy /var/log/messages.
• Job logs of the failed or terminated DRaaS job.
• Output of VMImportChecker script (optional).

• Create a directory in /home using the following command:
  mkdir /home/DruvaLogs
• Copy the log files using the following command:
  cp -r /var/log/Phoenix /home/DruvaLogs
• Change the permission of the copied files using the following command:
  chmod -R 755 /home/DruvaLogs
• Connect to the proxy using the WinSCP tool and copy /home/DruvaLog directory to your local machine.
• Copy system logs /var/log/messages.
• Zip all the files and upload them to the required portal.