How to enable or disable debug logging for DRaaS
This article applies to:
- Product edition: Phoenix
Overview
This article describes the procedure to enable and disable debug logging to troubleshoot the DRaaS issues.
Enable and disable debug logging for DRaaS
Enable debug logging
- Login into the AWS proxy with user name "centos" and press enter when prompted for a password.
- Go to the AWS Console > EC2 Console.
- From the IPV4 Public IP field, copy the proxy server IP.
- From the Key pair name field, see the key pair associated with the proxy server.
- Using an SSH client (for example, Putty), connect to the proxy server.
- Specify the hostname or IP.
- Provide the key pair you had associated with the proxy server.
- Login with default username centos.
- Elevate to root by running the following command:
sudo su - - Open the terminal with admin rights and stop the Phoenix Agent service using the following command:
/etc/init.d/Phoenix stop - Verify if any Phoenix processes are still running. If any process is still found running, kill the process with the following command:
ps -ef| grep -i Phoenix
Kill -9 <process id>
- Browse to /etc/Phoenix/DR/Phoenix.cfg and take backup of the Phoenix.cfg file.
- Edit Phoenix.cfg file using vi editor using below command:
vi Phoenix.cfg
Type ‘ i ‘ to activate insert mode
Change the value of DEBUGLEVEL from 0 to 9.
Type esc key followed by :wq to save and exit file.
Verify if value of Debug Level has changed to 9 using below command
cat Phoenix.cfg
- Save-Quit the changes.
- Start Phoenix Agent Client Service and initiate a backup/restore job.
/etc/init.d/Phoenix start
- Trigger the backup/restore job.
Disable debug logging
- Login into the AWS proxy with user name "centos" and press enter when prompted for a password.
- Go to the AWS Console > EC2 Console.
- From the IPV4 Public IP field, copy the proxy server IP.
- From the Key pair name field, see the key pair associated with the proxy server.
- Using an SSH client (for example, Putty), connect to the proxy server.
- Specify the hostname or IP.
- Provide the key pair you had associated with the proxy server.
- Login with default username centos.
- Elevate to root by running the following command:
sudo su - - Open the terminal with admin rights and stop the Phoenix Agent service using the following command:
/etc/init.d/Phoenix stop - Verify if any Phoenix processes are still running. If any process is still found running, kill the process with the following command:
ps -ef| grep -i Phoenix
Kill -9 <process id>
- Browse to /etc/Phoenix/DR/Phoenix.cfg and take backup of the Phoenix.cfg file.
- Edit Phoenix.cfg file using vi editor using below command:
vi Phoenix.cfg
Type ‘ i ‘ to activate insert mode
Change the value of DEBUGLEVEL from 9 to 0.
Type esc key followed by :wq to save and exit file.
- Verify if value of Debug Level has changed to 0 using below command
cat Phoenix.cfg
- Save-Quit the changes.
- Start Phoenix Agent Client Service and initiate a backup/restore job.
/etc/init.d/Phoenix start
- Trigger the backup/restore job.
Upload files
After the job finishes or terminates, zip and upload following files to the case:
- Zip of /var/log/Phoenix from the AWS proxy.
- System logs from the AWS proxy /var/log/messages.
- Job logs of the failed or terminated DRaaS job.
- Output of VMImportChecker script (optional).
- Create a directory in /home using the following command:
mkdir /home/DruvaLogs - Copy the log files using the following command:
cp -r /var/log/Phoenix /home/DruvaLogs - Change the permission of the copied files using the following command:
chmod -R 755 /home/DruvaLogs - Connect to the proxy using the WinSCP tool and copy /home/DruvaLog directory to your local machine.
- Copy system logs /var/log/messages.
- Zip all the files and upload them to the required portal.