Cause

The Nutanix API call is failing during backup

Traceback

level=error ts=2023-10-31T14:10:43.050625746-04:00 filename=backup.go:316 message="Failed to get VM by UUID using V3" Error="Nutanix AHV API service not available"

level=info ts=2023-10-31T14:10:43.095485034-04:00 filename=job.go:89 message="Abort set" method=Abort error="Failed to prepare backup sources" msg="Nutanix AHV API service not available"

level=error ts=2023-10-31T14:10:43.050745977-04:00 filename=backup.go:263 message="Failed to init AHV State"
level=error ts=2023-10-31T14:10:43.050774441-04:00 stack="Nutanix AHV API service not available”

Verification

1. Get the UUID of the VM for which the backup is failing. SSH to the CVM [cluster] and run the command 
   acli vm.list
   Reference : Listing VMs via CLI for importing into Excel
2. Log on to the proxy and execute the command to fire Nutanix API's to get VM information
   curl -kX GET -u username:<Password> --header "Accept: application/json" "https://<prism central/element ip address>:9440/api/nutanix/v3/vms/<vm_uuid"
   Example :
   curl -kX GET -u test@abc.com:123456 --header "Accept: application/json" "https://192.168.1.2:9440/api/nutanix/v3/vms/dh8cfab1-a95a-406d-ba14-1f37ac4de5c"
3. It will not return the VM information. Check the  /data/logs/aplos.out logs on prism element
   less /data/logs/aplos.out 
4. It shows below error when above command is triggered from the proxy
   File "build/bdist.linux-x86_64/egg/aplos/intentgw/middlewares/authn_middleware.py", line 484, in authenticate_request
File "build/bdist.linux-x86_64/egg/aplos/lib/auth/auth.py", line 98, in session_authenticate
DsSearchError: Failed to get user with username test@abc.com from domain abc.com, error Invalid credentials for directory url: ldap://192.168.1.1