File Server shows in disconnected state on UI

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Scenario 1:

Pinging the IP address is successful. But pinging the FQDN is giving the following error-
“Name or service not known”

DNS is unable to resolve IP to the correct FQDN.

For Windows

Navigate to the below directory:
C:\Windows\System32\drivers\etc
Open the hosts file in notepad
Add the IP address and FQDN in the following format-
102.54.xx.xx rhino.acme.com
Save the file

For Linux,

Edit the hosts file by entering the below command:
vi /etc/hosts
Add the IP address and FQDN in the following format-
102.54.xx.xx rhino.acme.com
Save the file
Press Escape key and type :wq!

Ping the FQDN to verify if it is successful
If it is unsuccessful, request the customer to further verify the FQDN and correct the DNS entries.

File Server shows in disconnected state on UI

Webproxy was not configured correctly which caused the connecting unstability and corrupted the configuration error.

Sync Controller got error. Invalid email-id/username or password. Error Code: Phoenix95

For Windows