Enable debug logging

1. Log in to the Oracle Server.
2. Stop the Phoenix Oracle service using the command:
   service PhoenixOracle stop
3. Check if any Phoenix processes are still running. If any Phoenix process is still running, kill the process. Use the following commands:
   ps -ef| grep -i PhoenixOracle 
   Kill -9 <process id>
4. Browse to /etc/PhoenixOracle/Phoenix.yml and create a backup of Phoenix.yml
5. Open Phoenix.yml in the VI editor and change DEBUGLEVEL = 0 to DEBUGLEVEL = 9.
6. Save-Quit the changes.
7. Start the Phoenix Oracle Agent Service
   service PhoenixOracle start
8. Initiate a backup or restore job.

Disable debug logging

1. Log in to the Oracle Server.
2. Stop the Phoenix Oracle service using the command:
   service PhoenixOracle stop
3. Check if any Phoenix processes are still running. If any Phoenix process is still running, kill the process. Use the following commands:
   ps -ef| grep -i PhoenixOracle 
   Kill -9 <process id>
4. Browse to /etc/PhoenixOracle/Phoenix.yml and create a backup of Phoenix.yml
5. Open Phoenix.yml in the VI editor and change DEBUGLEVEL = 9 to DEBUGLEVEL = 0.
6. Save-Quit the changes.
7. Start the Phoenix Oracle Agent Service
   service PhoenixOracle start

Upload files

After the job completes or terminates, zip and upload the following files to the case:

• Zip of /var/log/PhoenixOracle and /var/log/Phoenix/crashdumps
• System logs from /var/log/syslog.
• Job logs of the failed or terminated job.

See also

How to collect the detailed job logs

Oracle Direct to Cloud FAQs

Oracle Direct to Cloud Errors