Skip to main content

How can we help you?

Druva Documentation

How to enable or disable debug logging for Oracle Direct to Cloud backups and restores

 

Overview

This article describes the procedure to enable or disable debug logging for Oracle Direct to Cloud backups and restores.

Enable and disable debug logging for Oracle Direct to Cloud

Enable debug logging

  1. Log in to the Oracle Server.
  2. Stop the Phoenix Oracle service using the command:
    service PhoenixOracle stop
  3. Check if any Phoenix processes are still running. If any Phoenix process is still running, kill the process. Use the following commands:
    ps -ef| grep -i Phoenix 
    Kill -9 <process id>
  4. Browse to /etc/Phoenix/ORACLE/Phoenix.yml and create a backup of Phoenix.yml
  5. Open Phoenix.yml in the VI editor and change DEBUGLEVEL = 0 to DEBUGLEVEL = 9.
  6. Save-Quit the changes.
  7. Start the Phoenix Oracle Agent Service
    service PhoenixOracle start
  8. Initiate a backup or restore job.

Disable debug logging

  1. Log in to the Oracle Server.
  2. Stop the Phoenix Oracle service using the command:
    service PhoenixOracle stop
  3. Check if any Phoenix processes are still running. If any Phoenix process is still running, kill the process. Use the following commands:
    ps -ef| grep -i Phoenix 
    Kill -9 <process id>
  4. Browse to /etc/Phoenix/ORACLE/Phoenix.yml and create a backup of Phoenix.yml
  5. Open Phoenix.yml in the VI editor and change DEBUGLEVEL = 9 to DEBUGLEVEL = 0.
  6. Save-Quit the changes.
  7. Start the Phoenix Oracle Agent Service
    service PhoenixOracle start

Upload files

After the job completes or terminates, zip and upload the following files to the case:

  • Zip of /var/log/Phoenix/Oracle and /var/log/Phoenix/crashdumps
  • System logs from /var/log/syslog.
  • Job logs of the failed or terminated job.
  • Was this article helpful?