Application-aware backup completes successfully with error- Network Adapter is not up on VM
Problem description
Application-aware backup completes successfully with error- Network Adapter is not up on VM
Cause
This issue occurs if the application-aware backup is triggered for a virtual machine in which VMware tools are not installed/running.
Traceback
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Download the job logs. For more information, see Logs.
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Extract it and navigate to file Phoenix<YYYY/MM/DD>-<timestamp>.log and search for the following traceback in the logs:
[2020-07-29 12:33:53,255] [INFO] VM guest:
(vim.vm.GuestInfo) {
dynamicType = <unset>,
dynamicProperty = (vmodl.DynamicProperty) [],
toolsStatus = 'toolsNotInstalled',
toolsVersionStatus = 'guestToolsNotInstalled',
toolsVersionStatus2 = 'guestToolsNotInstalled',
toolsRunningStatus = 'guestToolsNotRunning',
toolsVersion = '0',
guestId = <unset>,
guestFamily = <unset>,
guestFullName = <unset>,
hostName = <unset>,
ipAddress = <unset>,
…
[2020-07-29 13:03:55,104] [INFO] Waiting for network adapter to be running...
[2020-07-29 13:04:00,119] [INFO] Waiting for network adapter to be running...
[2020-07-29 13:04:05,133] [INFO] Waiting for network adapter to be running...
[2020-07-29 13:04:10,139] [ERROR] Network adapter is not up on VM.
Resolution
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Ensure that VMware tools service is running on the Guest OS and is not in a stopped or disabled state.
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Ensure that VMware tools are up to date on Guest OS. If the tools are outdated, update them using steps provided in Installing and upgrading VMware Tools in vSphere (2004754).