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Druva Documentation

Failed to refresh VM list while deleting VMs and vhost

This article applies to:

  • Product edition: Phoenix

Problem description

Unable to view the virtual machine of vCenter/ESXi host from the Phoenix Management Console.

Error while refreshing the vCenter/ESXi host VM list from the Phoenix Management Console.

Error message: Error in refreshing vCenter vm list. Error: Failed to refresh vm list while deleting vms and vhost. 

Cause

This error is due to a known VMware issue.

Traceback

Log Name: main_service.log
Location on Backup proxy: /var/log/Phoenix
Error:
[2019-10-14 12:00:07,547] [ERROR] Error in refreshing vCenter vm list. Error : Failed to refresh vm list while deleting vms and vhost (#10000007f) (Error Code : PHOENIX127)
 
[Warning] VMDK has none as UUID. Skipping VM: <server_name> from the listing.

Resolution

  1.  Login into one of the backup proxy from the backup proxy pool in the vCenter server/ ESXi host in question. See How to change the default password of Phoenix backup proxy for the default backup proxy credential.
  2. Check the main_services.log (/var/log/Phoenix).
  3. Find the server name(s) with the above traceback.
  4. Run this command to assign the UUID to the VM’s VMDK in the ESXi host.

    vmkfstools -J setuuid /vmfs/volumes/datastore/VM</vm.vmdk>
  5.  Refresh the vCenter/ESXi host VM list from the Phoenix Management Console.