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Druva Documentation

VM backups fail in a Hyper-V Cluster configuration

This article applies to:

  • OS: Hyper-V
  • Product edition: Phoenix

Problem description

VM backups fail in a Hyper-V Cluster configuration with the following error.

Virtual machine not found for uuid: XXXXXXXXX

JobDetails.png

The error occurs when the Hyper-V node "HOST-001" is registered as a cluster with the following command.

PhoenixHyperVControl.exe  --ServerName "HOST-001" activate <activation key>--type cluster --user <cluster username> --password <cluster password>

HostRegCmd.png

Cause

This issue occurs when a VM in the Hyper-V Manager is migrated to another node HOST-002 on the cluster without registering HOST-002 with Phoenix. The error is displayed when the VM back is triggered.

ErrorCause.png

Resolution

This resolution is applicable only if the following conditions are met:

  • The environment has a Hyper-V Cluster
  • All Hyper-V nodes are not registered with Phoenix

Procedure:

  1. Register the second Hyper-V cluster node with Phoenix. See the Install the agent and register a Hyper-V host section for registration steps.
  2. Download the agent and generate the activation token. See the Step1: Download the agent and generate activation token section for steps.
  3. Install the agent, as described in Step2: Install the agent.
  4. Activate the agent, as described in Step3: Activate the Phoenix agent.
    Activation command:

    PhoenixHyperVControl.exe  --ServerName "HOST-002" activate <activation key>--type cluster --user <cluster username> --password <cluster password>

    HostsAdded.png

Verification

Backups must complete successfully after both the Hyper-V nodes are registered with Phoenix. 

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