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Druva Documentation

Unable to update NAS Share credentials from Phoenix Management Console

This article applies to:

  • Product edition: Phoenix

Problem description

NAS Share credentials when updated from the Phoenix Management Console fail to reflect on the console after successfully editing the NAS Share details.

Cause

Credentials fail to update as the mounting fails due to invalid credentials.

Traceback

2018-07-03 10:26:34,117] [INFO] Validating nas credentials
[2018-07-03 10:26:34,148] [ERROR] Error in mapping drive B:
[2018-07-03 10:26:34,148] [ERROR] [MAP DRIVE] failed to mount path : 'B:' for network path: '\\192.168.1.124\cifs_share_dev_1' username: 'ddspl\usernotworking'
[2018-07-03 10:26:34,148] [ERROR] Error <class 'pywintypes.error'>:(86, 'WNetAddConnection2', 'The specified network password is not correct.'). Traceback -Traceback (most recent call last):
File "client\nas\nas_utils.pyc", line 135, in _mount_cifs_share
File "inSyncLib\inSyncUtil.pyc", line 1790, in mapDrive
error: (86, 'WNetAddConnection2', 'The specified network password is not correct.')
[2018-07-03 10:26:34,148] [ERROR] Error <class 'inSyncLib.inSyncError.SyncError'>:Failed to mount nas device with given details (#100000109). Traceback -Traceback (most recent call last):
File "client\nas\nas_utils.pyc", line 54, in validate_nas_credentials
File "client\nas\nas_utils.pyc", line 87, in mount_share
File "client\nas\nas_utils.pyc", line 141, in _mount_cifs_share
File "client\nas\nas_utils.pyc", line 117, in _raise_error
SyncError: Failed to mount nas device with given details (#100000109)
[2018-07-03 10:26:34,148] [ERROR] Failed to validate credential

Resolution

  1. Provide the read and write access to the latest credentials over the NAS share.
  2. Again validate the updated credentials.
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