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Druva Documentation

Backup fails with Phoenix encountered incorrect folderpath error

This article applies to:

  • Product edition: On-Premise

Problem description

 Backup fails with "Phoenix encountered incorrect folderpath" error message.

Cause

The backup job fails with the above error when the drive or drives mentioned in the policy for the File Server is not present on the Server and cannot be backed up.

This issue also occurs when incorrect Drive or a Drive letter which once existed but is no longer present on the Server and the error is thrown even if one drive is missing.

Traceback

[2018-11-16 20:02:11,825] [ERROR] PhoenixApi: add_folderspec encountered incorrect folderpath: .
[2018-11-16 20:02:11,825] [ERROR] Error <class 'inSyncLib.inSyncError.SyncError'>:Phoenix encountered incorrect folderpath : . (#100000040). Traceback -Traceback (most recent call last):
SyncError: Phoenix encountered incorrect folderpath : . (#100000040)

Resolution

Verify whether all the drives configured for backup are present on the server. If a drive is not present on the server, remove the drive from backup using one of the following options: 

  • If the server is assigned a custom content rule, you can directly exclude the drive from the content rule to resolve the issue.

    EditContentRule.png
     
  • If the content rule assigned to the File Server is also mapped to multiple servers, excluding the drive from the rule will impact all the servers mapped to the content rule. Hence, create a custom content rule and assign it to the File Server and ensure all the drives configured in the custom content rule are present on the server.