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Druva Documentation

Avoiding third party/anti-virus interference with Enterprise Workloads Agent

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Overview

Antivirus or third-party encryption programs may sometimes lock actively used files or folders of other applications. Specifically, anti-virus programs are known to lock files while running a real-time or on-access scan.

If any such third party application locks Enterprise Workloads agent application files or folders that contain configuration or logs, it may result in the corruption or unexpected behavior. Hence, it is highly recommended to add exclusions for Enterprise Workloads agent application and configuration paths.

Installation and configuration data paths of Cloud

  • C:\ProgramData\Phoenix (Server 2008 and above)
  • C:\Program Files\Druva\
  • C:\ProgramData\PhoenixCloudCache
  • C:\ProgramData\phoenixupgrade
  • Data Volume folder path that is configured in CloudCache for exclusion. For more information on Data Volume configuration, see Configure CloudCache page.
  • C:\Program Files\Druva
  • root/Druva
  • /opt/Druva
  • /var/Druva

Application processes of Cloud

  • Phoenix.exe
  • PhoenixCPHwnet64.exe (64-bit machines)
  • PhoenixCPHwnet.exe (32-bit machines)
  • PhoenixNASAgent.exe
  • PhoenixSQLAgent.exe
  • PhoenixCacheWorker.exe
  • Phoenix CacheServerSVC.exe
  • PhoenixFSAgent.exe
  • fs.exe
  • nas.exe
  • mssql.exe
  • sqldiscovery.exe
  • PhoenixNASBackupAgent.exe
  • PhoenixNASDtBackupAgent.exe
  • PhoenixNASRestoreAgent.exe
  • PhoenixNASDtRestoreAgent.exe
  • PhoenixFSBackupAgent.exe
  • PhoenixFSRestoreAgent.exe
  • PhoenixFSSnapshot.exe
  • PhoenixNASDiscoveryAgent.exe
  • PhoenixActivate.exe
  • PhoenixHyperVAgent.exe
  • PhoenixHyperVControl.exe
  • PhoenixNASControl.exe
  • PhoenixSQLGuestPlugin.exe
  • PhoenixNasDicovery.exe
  • PhoenixCacheControl.exe
  • PhoenixCacheServer.exe
  • PhoenixSQLDownloader.exe
  • PhoenixSQLUploader.exe
  • HybridWorkloadsAgent.exe
  • HybridWorkloadsAgentApp.exe
  • HybridWorkloadsCheck.exe
  • scanner-cli.exe
  • PhoenixOtelPipeline.exe
  • PhoenixIRService
  • PhoenixIRFS
  • PhoenixIRAgent
  • guestossvc.exe
  • HybridWorkloadUDA.exe
  • HybridWorkloadUDA
  • HybridWorkloadUDA-*.x86_64.rpm
  • hybridworkloaduda_*_amd64.deb
  • CheckEngine
  • cloudcache
  • EnterpriseWorkloads
  • EnterpriseWorkloadsAgent
  • EnterpriseWorkloadsMigrator
  • EnterpriseWorkloadsUpgrader
  • EnterpriseWorkloads-*-amd64.deb
  • Guestossvc.exe
  • EnterpriseWorkloads-*.msi
  • EnterpriseWorkloads.exe
  • EnterpriseWorkloadsAgent.exe
  • EnterpriseWorkloadsMigrator.exe
  • EnterpriseWorkloadsUpgrader.exe
  • CheckEngine.exe
  • PhoenixVMWareAgent 
  • vmware
  • VMwareAgentPartner
  • VMwareFLRCleanupAll
  • VMwareFLRFuse
  • ProxyConf
  • VMwareGetVfatAttr
  • proxySetup
  • vsphere-discovery
  • FLRDRSTCommandExecutor

S3 URLs

If a firewall is configured in your environment, ensure that the following patterns are allowed for seamless backups and restores.

  • *s3.amazonaws.com/*
  • s3-*.amazonaws.com
  • s3*.*.amazonaws.com
  • *.druva.com