How to enable or disable debug logging for Phoenix NAS proxy
This article applies to:
- OS: Windows and Linux
- Product edition: Phoenix
Overview
This article describes the procedure to enable and disable debug logging for Phoenix NAS proxy.
Enable and disable debug logging for a NAS proxy
Enable on Windows server
- Open Services console and stop Druva Phoenix Agent Client Service.
- Open Task Manager and kill all Druva or Phoenix related processes.
- Take a backup of Phoenix.cfg from C:\ProgramData\Phoenix\NAS
- Open Phoenix.cfg file in Notepad.
- Look for DEBUGLEVEL flag and change the value from DEBUGLEVEL = 0 to DEBUGLEVEL = 9.
- Save the changes.
- Start Phoenix Agent Client Service and initiate the backup/restore job.
Disable on Windows server
- Open Services console and stop Druva Phoenix Agent Client Service.
- Open Task Manager and kill all Druva or Phoenix related processes.
- Take a backup of Phoenix.cfg from C:\ProgramData\Phoenix\NAS.
- Open Phoenix.cfg file in Notepad.
- Look for DEBUGLEVEL flag and change the value from DEBUGLEVEL = 9 to DEBUGLEVEL = 0.
- Save the changes.
- Start Phoenix Agent Client Service and initiate the backup/restore job.
After the Enable/Disable completes or terminates, zip and upload the following files to the case:
-
Zip of C:\ProgramData\Phoenix\logs folder.
-
Windows Application and System event logs in .evt or .evtx format.
-
Job logs of the failed or terminated job.
Enable on Linux server
- Open terminal with Admin rights and Stop the Phoenix Agent service using the command:
/etc/init.d/Phoenix stop
- Verify if any Phoenix processes are still running. If any process is still found running, kill the process with the following command:
ps -ef| grep -i Phoenix
Kill -9 <process id>
- Browse to /etc/Phoenix/NAS/Phoenix.cfg and take backup of Phoenix.cfg.
- Open Phoenix.cfg in VI editor and change value of DEBUGLEVEL = 0 to DEBUGLEVEL = 9.
- Save-Quit the changes.
- Start Phoenix Agent Client Service and initiate a backup/restore job.
/etc/init.d/Phoenix start
Disable on Linux server
- Open terminal with Admin rights and Stop the Phoenix Agent service using the command:
/etc/init.d/Phoenix stop
- Verify if any Phoenix processes are still running.If any process is still found running, kill the process with the following command:
ps -ef| grep -i Phoenix
Kill -9 <process id> - Browse to /etc/Phoenix/NAS/Phoenix.cfg and take backup of Phoenix.cfg.
- Open Phoenix.cfg in VI editor and change value of DEBUGLEVEL = 9 back to DEBUGLEVEL = 0.
- Save-Quit the changes.
- Start Phoenix Agent Client Service and initiate a backup/restore job.
/etc/init.d/Phoenix start
Upload files
For more details, see Logs.