How to enable or disable debug logging for Phoenix NAS proxy
This article applies to:
- OS: Windows and Linux
- Product edition: Phoenix
Overview
This article describes the procedure to enable and disable debug logging for Phoenix NAS proxy.
Enable and disable debug logging for a NAS proxy
Enable on Windows server
- Open Services console and stop Druva Phoenix Agent Client Service.
- Open Task Manager and kill all Druva or Phoenix related processes.
- Take a backup of Phoenix.cfg from C:\ProgramData\Phoenix\NAS
- Open Phoenix.cfg file in Notepad.
- Look for DEBUGLEVEL flag and change the value from DEBUGLEVEL = 0 to DEBUGLEVEL = 9.
- Save the changes.
- Start Phoenix Agent Client Service and initiate the backup/restore job.
Disable on Windows server
- Open Services console and stop Druva Phoenix Agent Client Service.
- Open Task Manager and kill all Druva or Phoenix related processes.
- Take a backup of Phoenix.cfg from C:\ProgramData\Phoenix\NAS.
- Open Phoenix.cfg file in Notepad.
- Look for DEBUGLEVEL flag and change the value from DEBUGLEVEL = 9 to DEBUGLEVEL = 0.
- Save the changes.
- Start Phoenix Agent Client Service and initiate the backup/restore job.
After the Enable/Disable completes or terminates, zip and upload the following files to the case:
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Zip of C:\ProgramData\Phoenix\logs folder.
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Windows Application and System event logs in .evt or .evtx format.
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Job logs of the failed or terminated job.
Enable on Linux server
- Open terminal with Admin rights and Stop the Phoenix Agent service using the command:
/etc/init.d/Phoenix stop
- Verify if any Phoenix processes are still running. If any process is still found running, kill the process with the following command:
ps -ef| grep -i Phoenix
Kill -9 <process id>
- Browse to /etc/Phoenix/NAS/Phoenix.cfg and take backup of Phoenix.cfg.
- Open Phoenix.cfg in VI editor and change value of DEBUGLEVEL = 0 to DEBUGLEVEL = 9.
- Save-Quit the changes.
- Start Phoenix Agent Client Service and initiate a backup/restore job.
/etc/init.d/Phoenix start
Disable on Linux server
- Open terminal with Admin rights and Stop the Phoenix Agent service using the command:
/etc/init.d/Phoenix stop
- Verify if any Phoenix processes are still running.If any process is still found running, kill the process with the following command:
ps -ef| grep -i Phoenix
Kill -9 <process id> - Browse to /etc/Phoenix/NAS/Phoenix.cfg and take backup of Phoenix.cfg.
- Open Phoenix.cfg in VI editor and change value of DEBUGLEVEL = 9 back to DEBUGLEVEL = 0.
- Save-Quit the changes.
- Start Phoenix Agent Client Service and initiate a backup/restore job.
/etc/init.d/Phoenix start
Collect the Logs from Linux server
After job completes or terminates then collect the below logs and zip in one folder
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Logs from server location:
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/var/log/Phoenix
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/var/log/messages
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Failed or Terminated Job Logs from Phoenix Management Console.
Collect the Logs from Windows server
After job completes or terminates then collect the below logs and zip in one folder
-
Logs from server location:
-
C:\ProgramData\Phoenix
-
Windows Application and System event logs in the .evt or .evtx format.
-
-
Failed or Terminated Job Logs from Phoenix Management Console.
Upload the Logs
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If the zip/log file is below 4.5 MB then you can directly send us by attaching it to the email or uploading via support portal on the case.
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Else, Go to https://upload.druva.com/
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Enter the case number in the Ticket Number field.
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Click Choose File and add the compressed files to upload.
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Click Upload.
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Notify the support engineer about the logs uploaded through Portal by responding to the ongoing support ticket.
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