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Druva Documentation

How to enable debug logging for Phoenix Hyper-V FLR proxy

This article applies to:

  • OS: Linux
  • Product edition: Phoenix Cloud 

Overview

This article describes the procedure to enable debug logging for Phoenix Hyper-V FLR proxy.

Enable debug logging

The following steps enable debug mode logging for Phoenix Hyper-V  FLR Proxy:

  1. Stop the Phoenix Agent service on the backup proxy using the command:

    /etc/init.d/Phoenix stop
  2. Verify if any Phoenix processes are still running with the command:

    ps -ef| grep -i Phoenix
  3. Go to /etc/Phoenix/HYPERV.
  4. Edit Phoenix.cfg file using vi Editor and change the value of DEBUGLEVEL from 0 to 9  and save the configuration file.
  5. Recreate the issue for which debug logging is enabled.
  6. Provide the following directory to Druva technical support.

     /var/log/Phoenix directory
  7. Start the Phoenix Agent service on the backup proxy with the command:

    /etc/init.d/Phoenix start