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Druva Documentation

Error while activating Phoenix on a Linux server

This article applies to:

  • OS: Linux
  • Product edition: Phoenix

Problem description

While activating Phoenix on a Linux server, the following error is displayed:

Phoenix service is not running.

Phoenix service exits upon manual start, as evident from the traceback below.

Cause

The /tmp directory is mounted as 'noexec' on some servers. This prevents the Phoenix Agent Service from starting.

Traceback

  1. Error while starting the Phoenix service:

    opt/Druva/Phoenix/lib # service Phoenix status 
     Phoenix.service - LSB: Druva Phoenix Component 
    Loaded: loaded (/etc/init.d/Phoenix; bad; vendor preset: disabled) 
    Active: failed (Result: exit-code) since Mon 2018-10-08 12:20:59 IST; 3s ago 
    Docs: man:systemd-sysv-generator(8) 
    Process: 1239 ExecStart=/etc/init.d/Phoenix start (code=exited, status=1/FAILURE) 

    Oct 08 12:20:58 systemd[1]: Starting LSB: Druva Phoenix Component... 
    Oct 08 12:20:59 Phoenix[1239]: Starting Druva Phoenix Client: 
    Oct 08 12:20:59 systemd[1]: Phoenix.service: Control process exited, code=exited status=1 
    Oct 08 12:20:59 systemd[1]: Failed to start LSB: Druva Phoenix Component. 
    Oct 08 12:20:59 systemd[1]: Phoenix.service: Unit entered failed state. 
    Oct 08 12:20:59 systemd[1]: Phoenix.service: Failed with result 'exit-code'.

  2. Further verify for error in warnings.log file under /etc/Phoenix:

    Traceback (most recent call last): 
    File "<string>", line 6, in <module> 
    File "__main__.py", line 128, in <module> 
    File "__main__Phoenix__.py", line 28, in <module> 
    File "inSyncLib/inSyncUtil.py", line 56, in <module> 
    File "ujson.py", line 7, in <module> 
    File "ujson.py", line 6, in __bootstrap__ 
    ImportError: /tmp/.python-eggs/ujson-1.33-py2.7-linux-x86_64.egg-tmp/ujson.so: failed to map segment from shared object: Operation not permitted 

Resolution

Prerequisites: 

  1. From the System requirements section, verify whether Phoenix supports the Server OS and the File System on which it is getting installed.
  2. Verify the above tracebacks from the logs.

Procedure: After completing the above prerequisites, follow the below steps:

  1. Stop the Phoenix Agent service.

    /etc/init.d/Phoenix stop
  2. Delete the .python-eggs directory under the /tmp directory.
  3. Create a directory under /var/log and name it as druvatmp.
  4. Create a Symbolic link. 

    ln -s /var/log/druvatmp /tmp/.python-eggs
  5. Start the Phoenix Agent server.

    /etc/init.d/Phoenix start
  6. Proceed with  Agent Activation and Registration.