Backup and restores do not proceed beyond 0% with the VSS. The security ID structure is invalid.
- The connection from the Destination server to the Phoenix cloud is good.
(Try Telnet Or monitor TCP/IP packets through any monitoring tool).
- Whenever a backup or restore is run, the job is stuck at 0% and does not proceed unless the job is canceled.
- Phoenix logs show no trace.
Phoenix executables are not excluded from the Antivirus.
Log Name: Application
Date: 6/26/2020 10:04:34 AM
Event ID: 8193
Task Category: None
Description: Volume Shadow Copy Service error: Unexpected error calling routine
<Data>0x80070539, The security ID structure is invalid.
Context: Execution Context: Shadow Copy Optimization Writer
Add the Phoenix executables in the exclusion list of the Antivirus present on the system and run the restores again.
Note: Many times, excluding “ *.exe “ does not work, try to exclude the complete file or the path. If the backup/restore still does not work, try disabling the Antivirus on the server.