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Druva Documentation

CloudCache installation ends prematurely

This article applies to:

  • OS: Microsoft Hyper-V Server 2012 R2 core edition
  • Product edition: Phoenix
  • Feature Category: CloudCache

Problem description

Phoenix CloudCache installation ends prematurely without saving any installation logs to C:\Program Data\Phoenix. The following error message is displayed.

CloudCacheError.png

Cause

The system does not comply with the system requirements for CloudCache installation.

Resolution

The system on which CloudCache is installed must match the following system requirements. 

CPU 64-bit quad-core processor
RAM 8 GB or greater
Operating system Windows Server 2012 R2 Standard Edition (64-bit)