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Druva Documentation

File Server agent installation failed on the OpenSUSE Linux

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Problem description

While installing the Phoenix the FS agent on the supported version of SUSE Linux Enterprise Server (SLES) the installation fails


error message, /sbin/insserv: No such file or directory, suggests that the insserv command is missing from your system. This command is typically used to set up system startup scripts, so it may be needed by the druva-phoenix-client package


/sbin/insserv: No such file or directory
Phoenix.service is not a native service, redirecting to systemd-sysv-install.
Executing: /usr/lib/systemd/systemd-sysv-install enable Phoenix
ln: failed to create symbolic link '/etc/init.d/rc2.d/S50Phoenix': No such file or directory
redirecting to systemctl start Phoenix.service
Failed to start Phoenix.service: Unit Phoenix.service not found.
warning: %post(druva-phoenix-client-xxxx.x86_64) scriptlet failed, exit status 5


  1. Open a terminal window.
  2. Update the package database by running the following command:
    sudo zypper refresh
  3. Install the insserv package by running the following command:
    sudo zypper install insserv
  4. verify that the installation was successful by running the following command:
    insserv --version
  5. After installing this you can install the Phoenix.rpm package successfully.
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