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Druva Documentation

DR restore fails due to memory full

This article applies to:

  • Product edition: Phoenix

Problem description

DR restore fails due to memory being full.

Cause

DR restore fails when the DR proxy is configured with the instance type smaller than c5.2xlarge.

Traceback

{"traceback": "Traceback (most recent call last):\n File \"agents/clouddragent/cloudDrAgent.py\", line 133, in process_restore_start\n File \"agents/clouddragent/drRestore/drRestore.py\", line 1805, in process_restore_start\n File \"agents/clouddragent/drRestore/drRestore.py\",
line 1462, in _handle_clouddr_restore_request\n File \"agents/clouddragent/drRestore/drRestore.py\", line 1192, in _download_data_to_ebs\n File \"agents/clouddragent/drRestore/datamanager.py\", line 121, in check_fault\n File \"agents/clouddragent/drUtils.py\", line 51, in check_fault\nTypeError: object of type 'NoneType' has no len()\n", "dr_status_code": null, "ami_details": null}

Resolution

  1. Login into the AWS console
  2. Choose the Region where the AWS proxy is deployed.
  3. Shutdown the AWS proxy.
  4. Select the AWS proxy
  5. Go to Actions> Instance Settings >Change the Instance Type.

    ChangeInstanceMenu.png
  6. Set Instance Type as c5.2xlarge.

    SetInstance.png