Share backups on Linux NAS proxy fail with error PHOENIX265
Problem description
Share backups on Linux NAS proxy fail with error PHOENIX265
Cause
The user account that mounts the shares on the NAS proxy server does not have read-write permissions.
Traceback
Mounting NAS Share" FQDN=<IP Address> Share=/volume1/Phoenix
level=info ts=2020-02-11T19:20:28.210509876-08:00 filename=backup_agent.go:459 message="Mounting NAS Share" FQDN=<IP Address> Share=/volume1/Phoenix
level=error ts=2020-02-11T19:20:28.212562195-08:00 filename=mount_unix.go:100 message="Unable to Unmount network path." path=/mnt/NAS/mountpoint/10_volume1_Phoenix -Main_806
level=error ts=2020-02-11T19:20:28.219293994-08:00 filename=mount_unix.go:80 message="Unable to mount network path." path=/mnt/NAS/mountpoint/10_volume1_Phoenix -Main_806 message="m
Errored - mount.nfs:access denied by server while mounting <IP Address>:/ Phoenix
Resolution
Give read-write permissions to the user over the NAS share or, execute the following commands to unmount and mount the share on the NAS proxy server.
- Shares are mounted under /var/Phoenix/NAS/mountpoint/
Example /var/Phoenix/NAS/mountpoint/<mount name> - Unmount the share
# umount /var/Phoenix/NAS/mountpoint/<mount name> - If the issue persists, mount the share on a different folder.
- Mount the share on a different folder
# mkdir /var/Phoenix/NAS/mountpoint/<mount name># mount -t nfs <IP Address>:/volume1/phoenix /var/Phoenix/NAS/mountpoint/<mount name>
If you are using a NetApp NAS device, perform the following additional steps: