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Druva Documentation

Unable to create an Admin account in Druva Console

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Problem description

  • You are unable to create a DCP Admin
  • When you try creating a Group Admin, it gives an error that the Email address is used for a non-admin subscription
  • You have already removed the Non-Admin Alert subscription but still it shows the same error



  • In Druva console, navigate to Reports-> Non-admin subscription
  • Delete the email from the subscription



Once an Admin account is created successfully. It will be visible under the Manage Administrators page.

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