This article applies to:
- OS: All supported operating systems
- Product edition: inSync Cloud/On-Premise/Phoenix/CloudRanger/Druva Cloud Platform (DCP)
A DCP administrator’s attempt to reset his/her password using the reset password link fails with “Your session has expired. Please login” error.
This error is observed when Advanced threat protection is enabled in Microsoft 365. As a result, external links are modified, which causes the links to get redirected when password reset is attempted.
Whitelist *.druva.com under safe links.
For detailed steps, see Set up a custom do-not-rewrite URLs list using Office 365 ATP Safe Links.