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Druva Documentation

Troubleshoot error 403 Access Denied Error

This article applies to:

  • OS: All supported operating systems
  • Product edition: inSync Cloud, Phoenix, and Druva Cloud Platform (DCP)

Problem description

When trying to access any of the DCP controls, the below error message is displayed.

"403, Access Denied” “You don't have permission to access the page you are trying to view.

DCPAccessDeniedError.png

Cause

The administrators trying to access DCP controls does not have the Druva cloud administrator rights.

Resolution

Provide the DCP cloud administrator permissions to the user using the following steps:

  1. Login to the DCP console.
  2. Click the Druva logo DruvaLogoNew.png and from the menu, click Manage Administrators.

    DCPMenuMngAdmin.png
  3. Select the administrator and click Edit.
  4. Change the role to Druva Cloud Administrator.

    DCPEditAdminRole.png
  5. Click Save. The user's role is now updated to Druva cloud administrator and can perform the administrator tasks.
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