inSync
- Troubleshooting
- 401 error during data download using inSync Direct Download utility
- Activate inSync Client on Ubuntu 19.10
- Activation of the inSync Client using Single Sign-On gets timed out
- Administrator is unable to access user’s backed up data
- Admin account not getting created via SCIM, Azure AD deployment or Ad/LDAP deployment method
- Admin has disabled the account error seen on the inSync client
- Authentication Request timed out error when activating inSync Client on Mac OS using SSO
- Auto delete fails to delete preserved users
- A Salesforce admin is unable to view the Druva SFDC 2.0 app configured /installed on the SFDC org
- Backups fails with unconvertible time error on inSync Client
- Backups fail after inSync Server upgrade to version 5.9.8 or later
- Backup and restore sticky notes
- Backup fails for SharePoint sites deleted from Microsoft 365
- Backup fails from protected locations on macOS Mojave devices
- Backup fails if backup share consists a USB type device
- Backup fails on inSync Client with the error - OperationalError: database is locked
- Backup fails with disk I/O error
- Backup fails with SSL or certificate error during certificate validation
- Backup fails with the error - inSync cannot backup servers
- Backup fails with the process cannot access the file because it is being used by another process error
- Backup finishing successfully with 0 Bytes in Google Shared Drive
- Backup interrupted - Admin has disallowed backup at this time
- Backup of Google Shared Drives with Offline Super Admin
- Backup of SharePoint Online Site Collection fails with a licensing error
- Backup stops with Insufficient Storage message
- Cannot find usable entries in file while importing users using CSV
- Certificate error while accessing the inSync Admin Console
- Change password for an administrator with a custom admin role
- CloudApp Backup Misconfigured -AD Connectors not connected
- Cloud Apps Configuration update for MSP Customer Administrators
- Compaction fails showing key error with old IP address
- Database Error during Direct Download Operation (Mac OS)
- Data downloaded by eDiscovery Job is extremely large in size than the actual usage of the device in the inSync cloud
- Devices frequently going into inactive state
- Difference in Exchange Online data and backup data sizes
- Different ways to narrow down timeout error while importing users from AD via inSync Connector
- Disabled Users in Azure are not getting auto-preserved in Druva
- DLP status stuck in Decommissioning state
- Download using Direct Download utility fails in authentication is set to SSO
- Download with inSyncDirectDownload utility fails with 401 Invalid Credentials error
- Download with inSyncDirectDownload utitliy fails to start
- Druva inSync Client Service does not start manually or automatically
- Email Body is blank while resetting the inSync password for an inSync User
- Encrypted files get corrupted
- Endpoint Client backup with encryption enabled fails
- Error! Missing Profile Permissions
- ErrorQuotaExceeded message in logs while backing up Exchange Online data
- Error 1402 Could not open key UNKNOWN\Components\Verify that you have sufficient access to that key or contact your support personnel
- Error 1935 during inSync Client installation
- Error 404 Bad request while running API queries
- Error while disabling and enabling SSO for inSync Administrator
- Error while installing Druva inSync client
- Error while running Refresh Validation in Org Tools(SFDC 2.0): INVALID TYPE: Cannot use ApexTrigger in this organization
- Error with AD and SSO-based authentication after upgrading inSync On-Premise server to 5.8.4
- Exception Error observed while trying to login to the SFDC 2.0 app
- Exchange Mailbox backup fails with the error MailboxNotEnabledForRESTAPI
- Exchange Online Backup Completes with "ErrorQuotaExceeded" in logs
- Exchange Online restore fails due to restore API limitation
- Exchange Online restore fails with Server not reachable error for users provisioned from Azure to Druva using SCIM
- Exchange Online restore using only deleted items option restores duplicate items
- Failed to enable a device from inSync Management Console
- Failed to get result from AD/LDAP server when importing user via mappings
- Failed to launch inSync Client after TPM was enabled
- Failed to load authentication key error on the client
- Getting error 'Operations Error' when trying to create AD/LDAP mapping
- Getting Error “Service Not Found” while doing a Data copy
- Gmail and GDrive backup fails with error EUSERNOTFOUND
- Google Shared Drive Backup failing with Error : EAUTH
- Google Shared drive backup fails with error: No ORGANIZER/FILE ORGANIZER found for the authorization
- Google Team Drive backup fails with error - No ORGANIZER/FILE ORGANIZER
- High RAM usage due to high Metafile use in inSync Server installed on Windows 2003, 2008
- How to access the PST download link from the audit trail logs
- How to add column (fields) for a specific object under the data template
- How to backup only those users who have an employee ID in Azure AD
- How to backup shared mailbox
- How to backup windows event logs folder via junction folder
- How to change SCIM token for Druva inSync App
- How to change Time zone for "Last Backup Completed" on Druva Admin portal
- How to check the size of folders being backed up from the end user’s device
- How to create the SCIM mapping for an attribute value that has a comma in it
- How to delete all the backed up snapshots under the SFDC 2.0 app
- How to get critical alerts on slack channel
- How to globally exclude hidden folders on MAC from inSync backup
- How to map both UserPrincipalName and Email address from Okta to Druva
- How to perform Clean Uninstallation of inSync client in MAC OS
- How to recover the data backed up from an end user’s device that has storage usage in the cloud but no snapshots visible in its backup
- How to reset the password for an already activated user in SFDCV2 App
- How to resolve ‘EAUTH’ error for Google Shared Drive Backup
- How to run eDiscovery Client with logon as a different user
- How to stop preserving user accounts which were imported/provisioned on the inSync admin via SCIM app configured on the Azure
- How to take circular packet capture on Linux
- How to unlock a user in inSync
- How to Update Druva SSO SAML Certificate on Okta
- How to use API Credentials with Druva Developers Hub
- IMD activation fails for the user in a Non AD/LDAP environment
- IMD of inSync Client fails on Windows devices having hostname longer than 15 characters
- IMD token-based activation fails for AD user logged on macOS
- IMD token-based activation fails for AD user logged on to macOS
- inSyncUSyncer.exe continuously request for credentials
- inSync backup fails due to the backup proxy
- inSync Client activation fails due to a lack of trust between the Endpoints and the Domain controller.
- inSync Client backup fails stating the device is disabled despite the device being active
- inSync client backup fails with multiple error messages
- inSync Client backup interrupts when using Proxy
- inSync Client cannot backup SQL DB files
- inSync Client does not launch on Windows OS device
- Insync client failed to activate using IMDv2
- inSync Client fails to activate with incorrect header check error
- inSync Client installation fails due to an existing client installation
- inSync Client installation fails with an error
- inSync Client reports Low User Storage Space Available
- inSync connector registration fails with Registration failed error
- inSync Direct Download fails to start with 'Need more than 1 value to unpack' error
- inSync emails fail with an unexpected error
- inSync fails to back up a locked site
- inSync fails to back up custom folder on a MAC device
- inSync fails to back up OneDrive folder
- inSync fails to recognize users on OneDrive
- inSync fails to update last connected date with device backup
- inSync for Slack configuration fails with team_not_authorized error
- inSync is unable to auto-discover few SharePoint sites
- inSync Management Console fails to launch from the desktop shortcut
- inSync Master Server 5.9.8 does not support Forward Secrecy
- inSync profile administrator unable to edit Auto Delete Preserved Users settings
- inSync Share folders fail to sync on Mac OS
- inSync Share session completes with errors on Windows
- inSync shuts down abruptly after backup on a device installed with macOS Mojave
- Intermittent alerts from Druva stating M365 App being disconnected with Druva inSync
- M365 backups are failing with Authentication error (#100000003)
- M365 backup fails with ‘ETHROTTLE’ or Throttling error
- Manage Users from “One login”using SCIM
- MAPI restore fails with insufficient disk space error
- Master server processes fail to come up on the new Linux/CentOS server after migration
- Microsoft 365 authorization error occurs when reconfiguring Microsoft 365 app
- Microsoft SharePoint is backing up with 'object is not iterable' error
- MS Teams backups are failing with Authentication error
- Multiple alert emails after file restore
- Multiple inSync Share entries in Finder on Mac
- Not able to download authkey for a inSync user
- Not able to import users from AD mapping
- Not able to login to SFDC 2.0
- Not receiving scheduled reports email from inSync Reports
- Object exclusions set under “Custom Child Object” selection window does not exclude the objects from the Data Template
- Microsoft 365 backups fail after multi-factor authentication is enabled for a global admin account
- Microsoft 365 Team site restore fails
- OneDrive and SharePoint App shows as not configured.
- OneDrive backup failure after Updating user name in Microsoft 365
- Orbstack is causing bloated Storage
- Outlook errors
- Outlook Sync failed during PST backup
- Password policy for Druva Cloud Administrators using the failsafe option when SSO is enabled
- Poll notification thread fails to reach the server
- Procedure for reactivating devices
- Profile Creation for M365 Shared mailbox backup in InSync
- Reactivating devices using IMD v2
- Reconfigure inSync with Google Workspace
- Recreating a user-linked SaaS App device if it was deleted
- Regenerate the SCIM Token and apply to the SCIM application in IdP ( Azure/OKTA)
- Reporting API fails with unexpected error
- Restore of Azure AD joined machine and user login does not work after restore of System Apps settings
- Restore of Gmail data swamp the user's inbox
- Restore of System and App settings results in lock sign on restored item
- Restore window on inSync client GUI prompts repeatedly for credentials without any error message
- Restoring data through inSync Client on macOS remains stuck and fails with disk I/O error
- RPC version mismatch error while accessing inSync Share file on web browser
- Salesforce configuration fails with error in fetching organization details
- Scheduled backups are trigerred during blackout window
- Scheduled backups failing for Cloud Apps
- Scheduled backups of Microsoft Sharepoint Cloud App fail
- Send passwords by email option missing from UI when importing users using a CSV file
- SFDC2.0 - When system object records are backed up, the Total Backup Data size in Druva is greater than the actual size of the org in SFDC
- SFDC Backup Tasks are found in PENDING state
- Shared mailbox license shows inaccurate count in Druva inSync
- SharePoint Site’s data usage in inSync is less than the actual data usage in Microsoft 365
- Size of in-progress backup differs from the size of backup content
- Some files under the home directory on Linux devices are failing to be backed up
- SSO login error “User not a direct member of the group with access, nor had access directly assigned by an administrator”
- SSO login failure
- System App settings backup fails with error: “USMT error code 36”
- System App settings backup fails with USMT error code 26
- Teams Backup failing with Error due to a channel not being found
- Team backups completed with errors
- Team Metadata Backup failed
- The size of the Data downloaded from inSync backup to a Mac OS is larger in size than the size displayed in the inSync admin UI.
- Troubleshoot Server Storage Capacity Reached error
- Troubleshooting: Failed to get results from AD\LDAP server error
- Troubleshooting "Can't contact LDAP server error"
- Troubleshooting "Error: Could not register Storage Node. Internal Error"
- Troubleshooting "Failed while reading file-system structure" error on MAC
- Troubleshooting "Finished backup with errors: Unable to read file. Permission Denied”
- Troubleshooting "Recovery policy configured for the system contains invalid recovery certificate"
- Troubleshooting "Server authentication failed OR Internal error"
- Troubleshooting "Server not reachable” error in inSync
- Troubleshooting 'Invoke-RestMethod' error while using Reporting API with a PowerShell script
- Troubleshooting 401 Unauthorized error during admin console access after upgrading to 5.8 or later
- Troubleshooting an invalid license error in inSync 4.x
- Troubleshooting authorization prompt on inSync Client for Mac OS while performing backup
- Troubleshooting Auto Deployment failure
- Troubleshooting compaction failure for inSync Storage
- Troubleshooting database error - database disk image is malformed
- Troubleshooting download error (#100000016): User key invalid or username no longer exists
- Troubleshooting error- uninstall ended prematurely
- Troubleshooting Error: Access restricted while accessing inSync Cloud
- Troubleshooting Error: Cannot write to log file - Access Denied
- Troubleshooting error: Invalid store type for this operation
- Troubleshooting error: “An unexpected error has occurred. Please try again after some time.” while uploading the Device Mapping CSV file.
- Troubleshooting error "No valid NameID found. Cannot process response."
- Troubleshooting error "Signing certificate doesn't match configured certificate"
- Troubleshooting error - AD/LDAP Connector not connected
- Troubleshooting error - Authentication failed: Invalid email-id or credentials
- Troubleshooting error - invalid email-id and username or password while executing the script for reporting APIs
- Troubleshooting error 2502 while installing inSync Client
- Troubleshooting error when connecting to inSyncConfigDBServer on Linux
- Troubleshooting failure in mapping WebDAV as network drive
- Troubleshooting failure to log on to inSync Web Console with (0,'Error') error
- Troubleshooting files missed during backup
- Troubleshooting inSyncSyncer.log file bloating issue
- Troubleshooting inSync client backup failure with Volsnap error: "Shadow Copy on volume C: was cancelled because of an IO/error"
- Troubleshooting inSync Connector errors
- Troubleshooting inSync Error #100000016 - User key is either invalid or username no longer exists
- Troubleshooting internal error (#100000001) - Unable to backup PDF files
- Troubleshooting machine crash after installing inSync client on the machine
- Troubleshooting Okta SCIM errors - "Error while verifying if user xxxx exists: Forbidden. Errors reported by remote server".
- Troubleshooting on Public Folder Backup
- Troubleshooting on Unable to access the WebDAV URL using admin credentials. Error 500 Internal Server
- Troubleshooting Salesforce Error Failed authentication: “This org is already authenticated with another user, please remove that first”
- Troubleshooting Spectre and Meltdown
- Troubleshooting System App settings backup fail error - USMT error code 112
- Troubleshooting unable to load inSync login page https://cloud.druva.com
- Troubleshooting VC++ error during installation
- Troubleshooting VSS (Volume Shadow Service) errors
- Troubleshooting VSS Error 0x8000ffff while running inSync backup
- Troubleshooting VSS Error 8007000e while running inSync backup
- Troubleshooting “Failed while reading file-system structure” error on Windows
- Troubleshooting “Session is invalid” error or “Security Certificate presented by inSync Server was issued by a certificate authority not trusted by your Operating System”
- Troubleshoot - 'Auto-Preserve Unmapped Users' is not working in inSync Cloud
- Troubleshoot AppData issues indicated by Misconfigured Backup Folder alert
- Troubleshoot auto-upgrade issue from inSync Client 5.9.5 to a later version
- Troubleshoot Could not add storage. The data folder for storage is not accessible or is not a directory error
- Troubleshoot error "Failed Authentication. The number of users has exceeded the licensed users and a new Org cannot be added", during Salesforce backup/seeding configuration
- Troubleshoot error - An API key value wasn't specified
- Troubleshoot error 2203 - Installation ended prematurely
- Troubleshoot OU List too large to populate error while creating AD mapping
- Troubleshoot restore failure due to an offline client
- Troubleshoot restore failure due to inaccessible restore location
- Troubleshoot restore failure due to network issues
- Troubleshoot restore failure due to offline user
- Troubleshoot restore failure due to stopped inSync.exe
- Troubleshoot restore failure of backup shares
- Troubleshoot restore failure of backup shares to original location
- Troubleshoot restore failure with access denied error
- Troubleshoot upgrade issues in clients deployed by an MST file
- Un-mapped AD Users not getting auto-preserved
- Unable to Access Encrypted files
- Unable to activate device using IMD
- Unable to activate inSync Client or Web from the corporate device
- Unable to activate inSync Client through integrated mass deployment for MAC device
- Unable to add guest user
- Unable to assign a profile to a user
- Unable to change the role of other administrators
- Unable to configure SMTP settings
- Unable to create new administrator - Email address already registered
- Unable to delete AD/LDAP account
- Unable to Delete a Profile with error “Sensitive Data Governance Policies are associated with this profile. Cannot delete it”
- Unable to delete profile error
- Unable to delete user or device as the delete control is disabled
- Unable to download the share content from inSync Web
- Unable to import users from AD mapping
- Unable to import users from nested OU in Active Directory
- Unable to import users/activate devices automatically using Mass Deployment method(v1 or v2) where the users have accented characters in their name entered on AD server
- Unable to install inSync Connector
- Unable to install or uninstall MSI packages with the Error code 2753
- Unable to launch Admin Console: Error starting inSync Admin
- Unable to launch Admin Console: Error starting inSync Admin UI
- Unable to launch Client UI: error "Could not connect to inSync Service"
- Unable to launch inSync Management Console
- Unable to launch inSync or see inSync icon under Ubuntu Desktop 12.04
- Unable to login through Fail-safe admin
- Unable to login to inSync Web or activate inSync client using AD credentials
- Unable to login to web portal or activate inSync Client
- Unable to map Active Directory to the profile
- Unable to open Auth key
- Unable to open Auth key for activation of inSync client
- Unable to receive inSync user activation and password reset emails
- Unable to receive the Reset Password emails from inSync
- Unable to register AD server with inSync server
- Unable to reset password using the Reset Password link
- Unable to Restore Data from Admin console
- Unable to restore MAPI backup
- Unable to restore OneDrive data with error “An Unexpected Error has occurred”
- Unable to restore packages into Salesforce Org due missing field: activateRSS
- Unable to see exchange online restored data on Outlook
- Unable to send email when using Port 465 as SMTP port on inSync Server
- Unable to send password reset or user creation email
- Unable to trace location under DLP in inSync admin console
- Unable to View or Create a Profile with error "There are no profiles created"
- Unable to view the device details on the inSync Dashboard
- Unable to add or activate a device client
- Understanding the difference in the Google Drive usage between Google Workspace and Druva inSync backup
- Users fail to receive password reset and new user emails
- Users get auto-preserved even after activation
- Users not getting provisioned via SCIM from your IDP to Druva inSync Cloud
- Users unable to modify proxy settings on inSync Client
- User creation using SCIM fails with error - None of the SCIM Mapping matched to create user
- User data restore is failing
- User devices marked inactive automatically in inSync
- User does not receive inSync activation email
- User import fails with can't contact AD/LDAP server error
- User is not able to see the Add folder option in the inSync client
- User unable to access inSync Web
- VSS Basic Troubleshooting Guide
- Warning message is displayed during inSync Client upgrade
- WebDAV Direct Download Error: Attempting to write to read only DB
- WebDAV download fails with file size exceeds the limit error
- When clicked on various tabs in the Org Tools / SFDC 2.0 app; blank page gets loaded and nothing is displayed
- Windows Installer prompt appears when running the IMD Script for deploying new users
- ‘INVALID OR NULL FOR RESTRICTED PICKLIST' error is thrown when the destination doesn't have the currency type added
- ‘Password Error’ when activating inSync administrator account
- “Client version unsupported by server. (#100000044)” for GovCloud Customers
- FAQs and Reference Reads
- AD Mapping FAQs
- Change in criteria to mark device inactive in inSync 5.9.9 On-Premise
- Cloud Apps FAQs
- Device Replace FAQs
- Does Insync use the “app@Sharepoint” user in M365/SharePoint online?
- Druva inSync : Fundamental prerequisites
- Druva inSync FAQs
- Druva inSync’s mechanism of backing up Shared Data from Google Drive
- Encryption File System (EFS) FAQs
- Guest user FAQs
- How does Allow Admin Access to User Data setting impact user profile changes
- How does change of storage impact inSync Share user?
- How long does inSync retain inSync Client and Cloud logs
- How to exclude the Exchange online user's In-Place Archive mailbox being backed up in Druva inSync
- inSync CloudCache Server FAQs
- inSync Connector FAQs
- inSync installation FAQs
- inSync mobile app FAQs
- inSync On-Premise FAQs
- inSync Profile FAQs
- inSync setup FAQs
- Network parameter reference
- Network Settings FAQs(5.5 onwards)
- Persona Backup FAQs(5.5 onwards)
- Preparing the environment for successful Druva EndPoint backups ( Windows & Mac)
- Share FAQs
- Significance of Outlook - Data files, Autocomplete, and Signature folders
- Storage Compaction for inSync Cloud - FAQs
- Storage FAQs
- Upgrading inSync FAQs
- User, Device, and IMD FAQs
- User certificate FAQs
- Which are the supported storage regions of inSync
- Why does inSync On-Premise use TCP Port 443 as the default port
- Best Practices
- Antivirus recommendations for inSync/Endpoint client
- Archiving and restoring an inSync Server 4.x/5.x on Linux
- Archiving and restoring an inSync Server 5.4.x on Linux (Embedded DB)
- Archiving and restoring an inSync Server 5.x using Windows 2008 R2 Server backup
- Archiving and restoring an inSync Server 5.x using Windows 2012 Server backup
- Archiving and Restoring an inSync Server on Windows Server 2003 using Microsoft NTBackup - for inSync v5.x
- Archiving and restoring inSync Server v 5.x using Windows 2012 Server backup(Embedded DB)
- Backup of users data securely over WAN/VPN
- Best practices for using NAS account credentials for storage node
- Configuration for seamless backup from drives protected by BitLocker
- Configure backup shares
- Considerations while modifying the PAC file
- Create Junction Points to enable inSync Share audit
- Difference between Azure AD mappings v/s Manual Azure AD import
- Druva utility to integrate inSync and Google
- Firewall rules required between inSync Master or Storage Node and Edge server - Case Study
- General guidelines before updating network IP/FQDN on inSync Server
- General guidelines for iSCSI deployment for inSync Storage
- General guidelines for NFS share based deployment for inSync Storage
- Get critical inSync alerts directly on Teams
- Hardening steps for inSync server storage node running on Windows 2008 R2
- Hardening steps for inSync server storage node running on Windows 2012 R2
- How does number of parallel connections affect Storage?
- How to Check the account used to configure Microsoft 365 on inSync
- How to check the Salesforce Storage Utilisation
- How to disable Druva Password Policy from Druva Admin Console
- How to download and share a topic from Druva documentation portal
- How to download the data from Druva SalesforceV2 App in CSV or JSON format
- How to map otherMailbox attribute to inSync email ID for SCIM with onelogin as an IDP
- How to start and stop inSync services on Windows and Linux devices
- How to view the number of users who have not activated any SaaS App or Endpoint Devices for their accounts on Druva Admin portal
- Inaccessible Images after Conversations restore in Teams
- inSync Disaster Recovery process
- inSync disk and storage recommendations
- inSync log files, configuration files, and services
- inSync Share Disaster Recovery
- Optimizing backup policies under the inSync Profile settings
- Perform maintenance activity on Druva Servers
- Precautionary steps while installing anti virus on inSync Server
- Preparing the environment for successful Druva Exchange Online backup
- Preparing the environment for successful Google Workspace backups and restore
- Profile Creation for M365 Shared mailbox backup in InSync
- Scripts for clean uninstallation of inSync Client
- Tips for configuring “All Drives” share
- Understanding CPU priority on inSync Client
- User Guide on preparing your environment for successful Druva OneDrive backup
- Web Browser compatible with TLS 1.1 and above required to access Druva Support Portal
- License
- Includes articles on inSync licensing.