RansomwareRR-1003: Resource not found

Reason:  The resource was deleted from Druva inSync or Druva Phoenix. 

Resolution: No action required. The snapshots of the resource will be auto-deleted when the next backup cycle is triggered.

RansomwareRR-1122: Could not find a Quarantine Range

Reason: Another administrator has deleted the quarantine range.

Resolution: No action required.

RansomwareRR-1005: Druva Cyber Resilience service is down

Reason: The Cyber Resilience service failed to send a response for the initiated action.

Resolution: Try after some time. If the error persists, contact Support.

RansomwareRR-1006:Druva Cyber Resilience service error

Reason: There was a connection error while connecting to the Cyber Resilience services in Druva Cloud.

Resolution: Try after some time. If the error persists, contact Support.

RansomwareRR-1141: Invalid date format

Reason: A date either in the FromDate column or ToDate column in the CSV does not meet the requirement.

Resolution: All the dates in the CSV should be in the following format: DD-MM-YYYY. Refer to the sample CSV for more details.

RansomwareRR-1143: End Date should be greater than Start Date

Reason: The date that you have selected for the quarantining to stop is before the date selected when inSync starts quarantining the snapshots. 

Resolution: Change the End Date.

RansomwareRR-1144: Start Date should be greater than feature release date

Reason: The Start Date is before the resource before the feature was released by Druva.

Resolution:  For Endpoints, ensure that the Start Date is after 19 October, 2019. For Severs, ensure that the Start Date is after 6 January, 2020.

RansomwareRR-1145:Overlapping Ranges

Reason: The date range that you have selected is coinciding with another quarantine range for the same resource.

Resolution: Choose a different date or edit the existing quarantine date range.

RansomwareRR-1146: Invalid date range, from date is after to date

Reason: A date in the FromDate column is after the ToDate that is mentioned for that resource.

Resolution: Verify the dates in the CSV and upload the CSV again.

RansomwareRR-1147: From date should not be greater than today

Reason: A date in the FromDate column in the CSV is in the future. 

Resolution: All dates in the FromDate column should be the same day when the CSV is being uploaded or a date before the upload date. Verify the dates in the CSV and upload the CSV again.

RansomwareRR-1148: To date should not be greater than today

Reason: A date in the ToDate column in the CSV is in the future. 

Resolution: If you want to quarantine all snapshots of the resource starting today, leave the ToDate field blank.

First backup is pending

Reason: The first backup of the resource has not yet been initiated. 

Resolution: Trigger the backup of the resource manually. 

Cannot delete snapshot. User is put on legal hold

Reason: If the user is a part of a Legal Hold policy, the snapshot deletion fails as data preservation is an important part of Legal Hold.

Resolution: Remove the user from all the Legal Hold policies and try again. 

Cannot delete snapshot. Indexing is going on

Reason: After the backup completes, the data is indexed so that it is easily searchable.

Resolution: Try again after some time as the indexing activity will be complete by then.

Cannot delete snapshot. Deletion of latest clean snapshot is not allowed

Reason: The last clean snapshot contains the most recent version of the data before the resource was corrupted.  This snapshot is used to restore data back to the same resource or a different resource of the same type.

Resolution: Remove the snapshot from the list of snapshots that you want to delete.

User migration in progress, restore points can not be deleted

Reason: An inSync administrator has initiated the data migration of this user's data from one storage to another. You cannot delete snapshots until the migration activity completes.

Resolution: Try again after some time.

CuratedSnapshot-1103: Failed to process data for Curated Snapshot

Reason: An internal error occurred while processing files and folders for Curated Snapshot.

Resolution: Try after some time. If the error persists, contact Support.

CuratedSnapshot-1104: Failed to create Curated Snapshot

Reason: An internal error occurred at the very initial stages of Curated Snapshot creation.

Resolution: Try after some time. If the error persists, contact Support.

CuratedSnapshot-1105:Failed to lock Curated Snapshot data

Reason: All the files and folders that are a part of Curated Snapshot are locked for deletion until the Curated Snapshot gets expired or is deleted. An internal error occurred while locking the Curated Snapshot files and folders.

Resolution: Try after some time. If the error persists, contact Support.

CuratedSnapshot-1106: Failed to add files/folders to Curated Snapshot

Reason: An internal error occurred while adding files/folders to Curated Snapshot.

Resolution: Try after some time. If the error persists, contact Support.

CuratedSnapshot-1107:Failed to generate Curated Snapshot

Reason: After processing the files and folders, these are then encapsulated to generate a Curated Snapshot. An internal error occurred during encapsulation.

Resolution: Try after some time. If the error persists, contact Support.

CuratedSnapshot-1201: Active Curated Snapshot already exists

Reason: Creation of more than one active Curated Snapshot is not permitted.

Resolution: Either delete the existing active Curated Snapshot or select the  Overwrite the existing active Curated Snapshot checkbox.

Curated Snapshot replaced

Reason: A new Curated Snapshot was created to overwrite the existing one which is now expired.

Resolution: No action required.

CuratedSnapshot-1302:Curated Snapshot creation failed after multiple attempts

Reason: The Cyber Resilience service failed to send a response for the initiated action. 

OR

There was a connection error while connecting to the Cyber Resilience services in Druva Cloud.

Resolution: Try after some time. If the error persists, contact Support.

Curated Snapshot creation failed as restore is in progress for selected device

Reason:  You cannot create a Curated Snapshot  if restore is in progress for the selected device.

Resolution: Allow the restore to complete and try again.

CuratedSnapshot-1301: Curated Snapshot creation failed due to some internal error

Reason: The Cyber Resilience service failed to send a response for the initiated action. 

OR

There was a connection error while connecting to the Cyber Resilience services in Druva Cloud.

Resolution: Try after some time. If the error persists, contact Support.

No snapshots created

Reason: You must have at least one successful backup completed to create a quarantine range on the resource.

Resolution: Complete one successful backup to create a quarantine range on the resource.

CuratedSnapshot-1113: No data within the snapshot, cannot create Curated Snapshot

Reason: You cannot create a Curated Snapshot if the snapshot is empty. You must have at least one file or folder to create a Curated Snapshot.

Resolution: Ensure that there is some data (at least one file or folder) before you initiate Curated Snapshot creation for a resource.

FileScan-1802:Report processing session timed out

Reason: An internal error occurred while processing the Malicious File Scan report.

Resolution: Try after some time. If the error persists, contact Support.

FileScan-1901:Target Virtual Machine scan session timed out

Reason: An internal error occurred during Malicious File Scan processing on the target virtual machine.

Resolution: Try after some time. If the error persists, contact Support.

FileScan-1902: Failed to create scan report in zip format

Reason: An internal error occurred while creating a Malicious File Scan report in zip format.

Resolution: Try after some time. If the error persists, contact Support.

FileScan-1903: Minimum required resources unavailable on target VM

Reason: The configured target VM does not have sufficient resources available. Resources such as the number of CPU's, storage memory, and so on.

Resolution: Ensure that the required resources such as CPU's and storage memory meets the minimum requirement on the target VM.

FileScan-1904: Failed to execute malicious file scan on target virtual machine

Reason: An internal error occurred while executing Malicious File Scan on the target virtual machine.

Resolution:Try after some time. If the error persists, contact Support.

FileScan-1905: Failed to initiate malicious file scan due to session timeout

Reason: An internal error occurred while initiating Malicious File Scan.

Resolution: Try after some time. If the error persists, contact Support.

FileScan-1012: Failed to detect file scan job progress

Reason: An internal error occurred while initiating Malicious File Scan.

Resolution: Try after some time. If the error persists, contact Support.

FileScan-1906: Scan job failed as the anti-virus scan process was interrupted

Reason: The anti-virus scan process was interrupted because of an internal error. 

Note: In case of scan job failure with the Delete Malicious Files setting already selected, some malicious file(s) will get deleted as part of the scan.

Resolution: Try after some time or use a different restore point.